EU Customer Service FAQ

Customer Service

Returns and Repairs
Pro Community
Most asked questions
How long will it take for my item to arrive?

Delivery times vary depending on your chosen shipping method and the destination of your parcel. For full details on packaging and transit times, please visit our Shipping Information page.

Please note that weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. Patagonia are unfortunately unable to control or reimburse issues related to any of the above.

How do I track my order?

Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you.

How do I cancel or make changes to my order?

Unfortunately, we are unable to make changes to your order once it has been placed on our website. Due to our fast processing times, we are unable to cancel your order once it has been sent to our warehouse for packaging.

For more information, please reach out to our Customer Service team for assistance.

How can I exchange my Patagonia product?

To exchange an item from your recent order, simply send it back for a refund and place a new order on Please see our Returns and Repairs page for further details.

I have not received a confirmation email, was my order successful?

Once you have successfully placed an order on our EU website, you will receive a confirmation screen with an EU order number, followed by a confirmation email to the email address you have provided in the checkout section of our website. If you do not land on the order confirmation screen, it is possible that your order has not been successful due to a browser issue. If you do not receive the confirmation email, please check your spam folder. If nothing has arrived to you, please contact our Customer Service team and we will be happy to assist.

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