Frequently Asked Questions
Requesting a Repair
Simply enter your item details and repair needs (including images) in our Repair Portal. We’ll review your request and update you in 2-5 working days. If we can repair your item, shipping instructions will be provided to get your gear to our repair center.
Once your repair request has been accepted, you’ll receive shipping instructions via email. Wash your item and carefully mark the repair areas with masking tape–or any other tape that doesn’t leave any sticky residue that could damage your item. Then follow the shipping instructions for your country–make sure to request tracking and keep hold of the receipt.
Printed on the white label – or printed directly inside wetsuits – is a unique 5-digit number. To locate your style number, find the combination of letters and numbers beginning with STY, ITEM or STYLE inside your item.*
Here’s an example: STY54321FA18 = style number #54321.
Don't have your style number? No problem! Just leave this field blank when submitting your repair request.*Be careful! There are additional 5-digit codes inside your item beginning with PO or RN–these are not your style numbers.
If your return shipping information is incorrect or needs to be updated, simply contact our Customer Service team. We’ll update your delivery address–and we’ll let our repair team know too!
Our DIY repair videos and guides provide useful repair tricks for fixing many issues at home. Learn how to remove pilling, replace zippers and much more. Just contact our Customer Service team for any parts or trims you may need.
Wetsuits, Waders & Items bought elsewhere
Yes! It doesn’t matter where you bought your Patagonia gear–if it's broke, we’ll fix it!
Because fixing your gear is part of our commitment to a new model for the consumption and ownership of apparel. For quality related issues, a proof of purchase may be requested.
All waders can be sent for evaluation – once evaluated, we’ll update you with what can be fixed. Only selected styles of Danner wading boots are repairable. Submit a repair request and our Customer Service team will let you know if we can fix your item.
Yes, all wetsuits can be repaired – but not all wetsuit issues can be fixed. Small tears and broken zippers are easily repaired. Cracked or damaged powerseams – the black rubber seams – cannot be replaced. Instead, our specialists will remove the powerseam and blindstitch the area. Extensive wear and tear may be irreparable.
Unrepairable & end-of-life items
Sometimes an item is just too well-loved and worn-out to be repaired. If your item is unrepairable, our Customer Service team will provide options for your end-of-life gear.
We take back all Patagonia items for recycling. Visit one of our stores or contact our Customer Service team to recycle your gear–keeping your gear out of landfill and living on as something new.