EU Customer Service FAQ

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Most asked questions
I have used an old return label which was not generated through your new online return portal, what should I do?

If you have used an old Patagonia return label to send back an item after March 24th, please reach out to our Customer Service team with your order number, your return number, the items you have sent back and a proof of postage from your forwarder. We will be happy to assist you.

How long will it take for my item to arrive?

Delivery times vary depending on your chosen shipping method and the destination of your parcel. For full details on packaging and transit times, please visit our Shipping Information page.

Please note that weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. Patagonia are unfortunately unable to control or reimburse issues related to any of the above.

How do I track my order?

Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you.

How do I cancel or make changes to my order?

Unfortunately, we are unable to make changes to your order once it has been placed on our website. To cancel your order, please call our Customer Service team as soon as possible. Depending on the status of your order, it may or may not be possible to cancel it.

How can I exchange my Patagonia product?

To exchange an item from your recent order, simply send it back for a refund and place a new order on eu.patagonia.com. Please see our Returns and Repairs page for further details.

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