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Frequently Asked Questions

Delivery services

What is the standard shipping & delivery time for my package?

Our delivery time varies due to the destination country and the shipping method chosen. Our orders are packed and shipped within 1-2 business days (business days: Monday - Friday, excluding holidays). Average transit times via country are listed here.

Please note that weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. Patagonia are unfortunately unable to control or reimburse issues related to any of the above.

What are your shipping rates?

Patagonia Europe offers three delivery options: Standard and Express Shipping, or Pick-Up Locations (via Standard delivery services). For more information on costs associated with these options, please visit our Delivery page.

Can I ship internationally?

Patagonia EU delivers in 31 countries across Europe. For orders outside of the EU, please visit our US website for more information.

When do I get free shipping?

Free Standard shipping is valid on orders above £90, €100, 100 CHF, 950 SEK, 750 DKK and 950 NOK.

Am I eligible for a Pick-Up delivery?

If you are shipping to Germany, the Netherlands, or mainland UK, you are eligible for Pick-Up delivery. Our partnered carriers commit to almost complete country coverage. During checkout, click on “Pick-Up” shipping option and fill in your postal code to find your closest location. Note that Pick-Up may limit the number of payment options available.

How long does my order remain at a Pick-Up point?

This varies from country and carrier. We suggest that you collect your order as soon as you are informed via our tracking emails. If you do not, this will be sent back to our European warehouse. At this point, your order is treated as a return and you will be refunded within 14 working days.

Ongoing delivery

How do I track my order?

Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier.

If I missed the delivery of my package, can I book a redelivery?

If you miss your delivery, please contact the carrier directly for more information on how to book a redelivery.

I have not received my package and it has been returned to your warehouse. What should I do?

Packages can be returned to us for a number of reasons such as multiple failed delivery attempts, missing delivery information or carrier errors. Due to the scale of our warehousing operation, we are unable to resend your order to you should it be returned to our warehouse.

Once we have received your parcel back at our warehouse will process your refund. Please allow up to 14 days for this process to be complete. If you have not received your refund within this time frame, please contact our Customer Service Team who will find a solution.

What should I do if I received the wrong product?

If you receive an incorrect item, please contact our Customer Service Team and they will assist you.

What should I do if I haven't received my package?

If you suspect your package is lost, please contact our Customer Service Team and they will assist you.

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