Shipping Information
We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns
Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
Ironclad Guarantee
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.
Patagonia Innsbruck
Welcome to Patagonia Innsbruck! As well as stocking all the necessary apparel you need for outdoor sports such as climbing, skiing, snowboarding and trailrunning, our Innsbruck store is a hub for sports and environmental communities in the area, with a space dedicated to events, film screenings and public talks. Our experienced staff are on hand to provide you with the best technical product advice around. Whether you're an active alpinist or an avid activist, our Innsbruck store feels like a home away from home.
