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Customer Service

Orders are packed and shipped within 1-2 business days. Average transit times are listed below. Business days are Monday through Friday (excluding holidays).

Express shipment orders placed before 13.00CET (Mon-Fri) will be delivered the following business day. Please note that next day delivery is not guaranteed for the following areas: Canary Islands, Finland, Iceland, Isle of Man, Jersey, Norway, Switzerland or the United Kingdom, due to custom or geographical issues.

We kindly ask that you choose standard shipping where possible to reduce our environmental impact.

We will share your telephone number and email address with our shipping partner who may contact you to arrange a delivery time.

Patagonia EU ships to the following countries in Europe:

Austria*, Belgium*, Bulgaria*, Croatia*, Cyprus*, Czech Republic*, Denmark, Estonia*, Finland*, France Metropolitan*, Germany*, Greece*, Hungary*, Iceland*, Ireland*, Italy*, Latvia*, Lithuania*, Luxembourg*, Malta*, Netherlands*, Norway, Poland*, Portugal*, Romania*, Slovenia*, Slovakia*, Spain*, Sweden, Switzerland and the United Kingdom.
*Euro Zone.

For inquiries regarding countries not listed above, please visit our US website for more information. Unfortunately, we are unable to ship to countries outside of Europe through our EU website.


Shipping Methods

Free Shipping: valid on orders above £90, €100, 100 CHF, 950 SEK, 750 DKK and 950 NOK.

Delivery Zone Standard Shipping Cost Express Shipping Cost
Euro Zone €9.90 €25
Denmark 112,00 DKK 216,00 DKK
Norway 150,00 NOK 330,00 NOK
Sweden 138,00 SEK 266,00 SEK
Switzerland 20,00 CHF 55 CHF
United Kingdom £7 £19.90

Shipping Transit Times

Country Delivery Days Carrier Transit Times
Austria, Croatia, Czech Republic, Hungary, Slovenia, Slovakia Mon-Sat 2-3 days
Belgium, France, Germany, Luxembourg, Netherlands Mon-Sat 1-3 days
Bulgaria, Estonia Mon-Sat 2-6 days
Cyprus, Iceland, Malta Mon-Fri 1-2 days
Denmark, Finland, Greece, Norway, Sweden Mon-Fri 2-7 days
Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Spain Mon-Fri 2-5 days
Switzerland, United Kingdom Mon-Fri 2-3 days

Shipping Holidays 2023

Please note that our shipping carriers do not deliver on weekends or public holidays. Furthermore, holidays and delivery disruptions in Belgium, France and the Netherlands cause delays for UK deliveries. Patagonia Europe does not ship orders on the following public holidays:

January 5th (Epiphany - Austria)
April 7th (Good Friday)
April 10th (Easter Monday)
April 27th (King's Day – The Netherlands)
January 5th (Epiphany - Austria)
April 7th (Good Friday)
April 10th (Easter Monday)
April 27th (King's Day – The Netherlands)

Shipping to Norway

Norwegian customers complete the checkout process with listed prices on our website, which do not include VAT.
Please note that you will need to pay your national VAT to the carrier before you receive your order. If you later decide to return your order the VAT is claimable via your local tax authority.

Shipping to Other Territories in Europe

Patagonia Europe ships to certain European territories under DDP (Delivery Duties Paid) incoterms. This means that when placing orders for delivery to destinations such as Channel Islands, Iceland, Norway, Switzerland or the United Kingdom, where customs documentation is required, you are not required to pay any additional customs fees when shipping your order. These additional charges will be covered by Patagonia.

BFPO / PO Addresses

Please note that Patagonia Europe cannot deliver to BFPO or PO addresses. We apologise for any inconvenience this may cause.

Do you still have questions?

For any questions or queries, please visit our Delivery FAQ or contact our customer service by using our Contact Form.

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