Shipping Information
We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns
Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
Ironclad Guarantee
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.
Patagonia Palo Alto
About Our Store
Located in the middle of Silicon Valley, across the street from Stanford University and directly across from the Palo Alto Caltrain stop, we’re easy to reach. Built in 1880 for hay storage, our sturdy old building survived the 1906 earthquake and eight years later became the area’s first Ford dealership. Drop by to find a nice assortment of quality Patagonia outdoor clothing and gear for the whole family. We have what you need to hit the slopes, the rock, the river and the road.
