Shipping Information
We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns
Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
Ironclad Guarantee
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.
Patagonia Charlotte
Now Open
Situated just a few hours from both Appalachia’s smoky blue ridges and the wind-whipped beaches of the Outer Banks, Charlotte IS the perfect home for our newest flagship store and largest store in the Southeast. Our NEW location is in South End’s historic Nebel Knitting Mill—a beautiful 95-year-old brick building—IS surrounded by breweries, public art and restaurants and across the street from the Rail Trail and LYNX Blue Line East/West Blvd Station. We’re glad to be part of such a thriving community and to serve as a gathering place for those who love the outdoors and a hub of activism for social and environmental justice.
