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We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.

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Returns

Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

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Ironclad Guarantee

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We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.

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TENCEL™ Lyocell

The benefits of making products with TENCEL lyocell include the responsible sourcing of wood pulp and the use of a closed-loop solvent- and water-recycling process.

Why

TENCEL® is a branded lyocell fiber that comes from the pulp of trees. The solution is extruded through fine holes to produce fiber and the solvent and water are recycled in a closed-loop process — more than 99% of the solvent is recovered and reused.

TENCEL™ lyocell can be used in place of other regenerated cellulose fibers such as viscose rayon. The benefits of using TENCEL® lyocell include the traceable and sustainable origin of the wood pulp, and the use of a closed loop solvent and water recycling process. In addition, TENCEL® lyocell is a high-tenacity cellulosic fiber, which gives high strength properties to the fabric.

Where We Are

Patagonia uses both traditional virgin TENCEL® and REFIBRA® TENCEL in some of our products. REFIBRA incorporates recycled pre-consumer cotton scraps meaning fewer trees need to be harvested to create fiber.

What’s Next

Our goal is that all the TENCEL® fiber used in Patagonia products is generated from cellulose waste streams rather than from virgin materials.

TENCEL™ Lyocell
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We guarantee everything we make.

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We take responsibility for our impact.

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We support grassroots activism.

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We keep your gear going.

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We give our profits to the planet.

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