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Shipping Information

We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.

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Returns

Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

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Returns Information

Ironclad Guarantee

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We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.

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Frequently Asked Questions

How do I receive information about Patagonia promotions and sales?

You can Sign up for Patagonia Emails at the bottom of our website to stay up-to-date on Patagonia promotions and web specials.

Where can I find the Worn Wear Truck?

We aren't always on the road, but when we are, you can check out our Worn Wear Tour Dates page to see where to find us.

What is the PRO Community?

It represents a membership program for qualified outdoor professionals, environmental grant recipients and outdoor industry partners. Membership is by application, is not guaranteed and can be revoked at any time.
For more information, check out our Pro FAQs.

How to contact us regarding your data and your rights?

For any queries or requests relating to your personal data, or to exercise your privacy rights, please make a request via our data subject access request portal located here.

What are Surfers Against Sewage Donations?
Surfers Against Sewage Donations

Patagonia partners with Surfers Against Sewage to help protect the ocean and the UK’s wild waters. You can donate to Surfers Against Sewage through our website after check out, or directly at Patagonia Action Works.

Where is my donation going?

100% of donations go to Surfers Against Sewage (Registered Charity No. 1145877).
Surfers Against Sewage is a leading environmental charity, dedicated to the protection of the ocean and the UK's wild waters through community mobilisation and grassroots activism. It was created in 1990 by a group of surfers from the north coast of Cornwall, who were sick of getting sick from sewage. Patagonia proudly supports Surfers Against Sewage and its mission to protect and reclaim the UK's wild waters from polluters, focusing on tackling sewage and plastic pollution.
Your donation will support some of Surfers Against Sewage’s highest priority advocacy and community initiatives.

How will this donation look on my bank statement?

You will see a line item for your donation to Surfers Against Sewage and a separate entry for the purchase of Patagonia products.

Can I request a donation refund?

Since donations are made directly to Surfers Against Sewage, Patagonia cannot process refunds.

How much can I donate?

You can donate £1, £2, £5, or £10 after placing your order. If you would like to give more to Surfers Against Sewage, visit Patagonia Action Works to donate up to £5,000.

Why isn’t my donation shown on my order confirmation email or online order history?

Donations made at checkout go directly to Surfers Against Sewage. Since Patagonia is not directly involved in these transactions, they do not appear on your order confirmation email or in your order history.

Are processing fees subtracted from my donation?

No, processing fees are not subtracted. The full donation amount will go to Surfers Against Sewage.

My donation failed, what should I do?

If you were unsuccessful in processing your donation after the checkout process and are interested in donating, please visit Patagonia Action Works.

How can I learn more?

To learn more about Surfers Against Sewage and other donation or volunteer opportunities, please visit Patagonia Action Works.

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We guarantee everything we make.

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We take responsibility for our impact.

Explore Our Footprint
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We support grassroots activism.

Visit Patagonia Action Works
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We keep your gear going.

Visit Worn Wear
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We give our profits to the planet.

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