Shipping Information
We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns
Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
Ironclad Guarantee
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.
Exchanges, Returns and Repairs
At Patagonia, our business is building the best product. If something isn't working for you, we want to help. Choose an option below to get started.
More for Your Gear
We stand behind everything we make, but sometimes you want to take matters into your own hands. Check out our DIY repair and care guides, or stop by WornWear.com to trade in your gear for credit you can put toward something new (or new to you).
DIY Repair & Care Guides
One of the most responsible things you can do as a consumer is to keep your stuff in play for as long as possible. Our do-it-yourself repair and care tutorials show you how.
Product Care & Repair
Ironclad Guarantee
We back everything we make with our Ironclad Guarantee. If your item isn't working for you, send it in for a return or repair, hassle free, anytime.
Ironclad Guarantee
Worn Wear
Bring us your quality, used Patagonia gear and we'll give you credit that can be used in Patagonia retail stores, or on WornWear.com and Patagonia.com.
Trade In, Get Credit
