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Free Delivery On Orders Over £90

Shipping Information

We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.

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Shipping Information

Returns

Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

How returns work

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Customer Service

Returns Information

Ironclad Guarantee

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We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.

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Packaging & Recycling Information

What makes our packaging sustainable?

All bags, boxes and paper mailers used to ship your gear are made with Forest Stewardship Council® certified (FSC) recycled materials or post-consumer waste (PCW).

  • Product tags: Recycled kraft paper, 30% PCW, FSC certified
  • Product stickers: Matte white paper, FSC certified, permanent/APEO free
  • Inks: Soy-based an algea-based
  • Tag strings: Made from 100% recycled organic cotton
  • Product polybags: Made from 100% recycled plastic, GRS certified
  • Product shipping bands: Recycled kraft paper
  • Product shipping band stickers: Matte white paper, 100% PCW
  • Shipping envelopes: Recycled kraft paper, 90% PCW
  • Shipping boxes: Sustainable Forestry Initiative (SFI) certified with 100% recycled corrugated cardboard (16x16x18 & 16x16x30 size boxes have 40-60% recycled content)
What can be recycled?

Everything we use to package your product can be recycled. Paper and cardboard can be easily recycled with your usual recycling. Polybags are recyclable but you may need to locate a special drop off location, depending on your country or region's waste regulations.

Polybags:
Corrugated
cardboard:
Non-corrugated
cardboard:
All Paper:
Protecting your gear and our planet.

The best packaging is no packaging. That’s why we’re committed to reducing our impact and simplifying our shipping materials. By removing what’s unnecessary; collecting materials that can’t be recycled in your area; and switching polybags for cardboard where we can, we’re making better choices–we’re choosing a better future. We’re not perfect and neither are polybags. But until we can find an alternative that assures your product arrives in perfect condition, it's our only way of protecting your gear during shipping. The plastic wrapping we use to make sure your gear is delivered in pristine condition is made from 100% recycled waste–this means no new plastic was used to ship your gear. You can recycle polybags at locations that accept plastic bags.

How can I recycle my Patagonia item?

Every product we make will, one day, be beyond repair. If your gear has reached the end of its life, it can be repurposed or recycled.

Send your gear to be recycled by visiting one of our stores or contacting our Customer Service team for a free shipping label–adding a note for our team letting them know your cleaned, unusable gear is to be recycled.

Everything we make has an impact on our planet–we request only unrepairable, unusable, end-of-life products be recycled. Not sure if your gear is beyond repair? Visit our Repairs Portal before recycling your gear!

For customers located in France, please check your national guidelines on textile sorting and recycling.

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We guarantee everything we make.

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We take responsibility for our impact.

Explore Our Footprint
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We support grassroots activism.

Visit Patagonia Action Works
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We keep your gear going.

Visit Worn Wear
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We give our profits to the planet.

Read Our Commitment
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