Shipping Information
We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns
Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
Ironclad Guarantee
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.
Patagonia Outlet Santa Cruz
About Our Store
World-class surfing at Steamer’s Lane. World-class mountain biking at Nisene Marks. Miles of beaches, public-access open space everywhere, thick groves of redwoods, and a forward-thinking, environmentally minded citizenry. This is our community. Located just a few blocks off Highway 1, near downtown, we opened our store in 1997 in the old Farmers Exchange, where local produce and livestock were once weighed for market. Drop into our beautiful outlet to find past- and present-season clothing and gear for outdoor sports, travel and everyday living—most of it at outlet prices.
