Shipping Information
We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns
Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
Ironclad Guarantee
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.
Patagonia NYC SoHo
About Our Store
Since our earliest days, we’ve sought to change the way business is done, and throughout our SoHo store, we share how we have made a difference: things like prioritizing recycled and responsibly sourced materials, donating millions to grassroots environmental initiatives, and working with our nonprofit owner, the Holdfast Collective, to restore and protect our home planet. As you wander around the store, keep your eye out for photos of a few places we’ve worked together to protect. We use all our available resources to be part of the solution. And thanks. We can't do it without you.
