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Protect the ocean so it can protect us

Our future is tied to the ocean. Its shared seas connect us through food, culture and sport. The home of amazing, abundant life, it’s also a powerful climate solution. Yet the practice of bottom trawling threatens to destroy this precious resource—bulldozing our ocean floor, undermining small-scale fisheries and deepening the climate crisis. Let's end this destructive practice, starting with an immediate ban in marine protected areas and inshore zones.

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Shipping Information

We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.

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Returns

Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

How returns work Start your return Customer Service

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Customer Service

How can we help?

Frequently Asked Questions

Find the answers in our Customer Service FAQ.

Phone

Patagonia Customer Service Reps are available from Monday to Thursday from 9am to 5.30pm, and on Friday from 9am to 5pm (CET). Kindly note that our Customer Service lines are available in English, French, German and Italian. Normal carrier rates apply.

Contact Form

You can use our Contact Form. Our intention is to reply within 24-48 hours, however, we are currently experiencing a high volume of emails and it could take longer. Thank you for your patience.
To contact our North American team, please visit our U.S. Help Center to call or chat with one of our Customer Service representatives.

Retail Store

Find the nearest retail store for friendly, knowledgeable advice and assistance.

International Orders and Contact Information

If you have a question regarding placing orders from outside Europe, please contact our international offices below.

  • USA: visit www.patagonia.com or contact Patagonia US Mail Order by phone:
    1-775-747-1992
  • Canada: visit www.patagonia.com/ca or contact Patagonia Mail Order by phone:
    1-800-638-6464
  • Japan: visit www.patagonia.com/japan or contact Patagonia Japan Mail Order by phone:
    0088-252-252
  • Chile: contact Patagonia Chile by phone:
    56-2-2168420
Patagonia's Blog

The Cleanest Line®

Stories and conversations about the products we build, the sports we love and the environmental issues we're concerned about.

Ironclad Guarantee
Our Ironclad Guarantee

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.

Unsolicited Ideas Policy

We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we haven't asked for.

If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.

  • OUR EUROPEAN OFFICE
    Patagonia Europe
    Jollemanhof 11
    1019 GW Amsterdam
    The Netherlands
  • OUR CORPORATE OFFICE
    Patagonia
    259 W Santa Clara St.
    Ventura, CA 93001
    United States
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