How can we help?
Frequently Asked Questions
Find the answers in our Customer Service FAQ.
Patagonia Customer Service Reps are available from Monday to Thursday from 9am to 5.30pm, and on Friday from 9am to 5pm (CET). Kindly note that our Customer Service lines are available in English, French, German and Italian. Normal carrier rates apply.
- France: (+33) 450 88 44 92
- Italy: (+39) 028 29 56 951
- Germany: (+49) 8938 036486
- United Kingdom: (+44) 203 636 9222
You can use our Contact Form. Our intention is to reply within 24-48 hours, however, we are currently experiencing a high volume of emails and it could take longer. Thank you for your patience.
To contact our North American team, please visit our U.S. Help Center to call or chat with one of our Customer Service representatives.
Find the nearest retail store for friendly, knowledgeable advice and assistance.
International Orders and Contact Information
If you have a question regarding placing orders from outside Europe, please contact our international offices below.
- USA: visit www.patagonia.com or contact Patagonia US Mail Order by phone:
- Canada: visit www.patagonia.com/ca or contact Patagonia Mail Order by phone:
- Japan: visit www.patagonia.com/japan or contact Patagonia Japan Mail Order by phone:
- Chile: contact Patagonia Chile by phone:
Stories and conversations about the products we build, the sports we love and the environmental issues we're concerned about.
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.
Unsolicited Ideas Policy
We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.
This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we haven't asked for.
If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.
- OUR EUROPEAN OFFICE
1019 GW Amsterdam
- OUR CORPORATE OFFICE
259 W Santa Clara St.
Ventura, CA 93001