Shipping Information

We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.

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Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

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Repair Portal

Extend the life of your gear with our DIY guides and repair services. Keep your gear going by repairing small fixes at home using our repair videos and guides; request spare parts from our Customer Service team; or simply follow the instructions in our portal to request a repair.

Simple repairs made easy

One of the most responsible things we can do for the planet is to keep our gear going longer. That’s why we’re making it as easy as possible to repair your gear.

Feeling Crafty?
Feeling Crafty?

Fix small issues easily at home using our repair videos and guides.

DIY Repairs
Request a Repair
Request a Repair

Too big an issue for a home repair? We got you! Fill in a repair request to send your gear to one of our European repair centers.

Repair Portal
Most asked questions
Why should you repair your gear?

Fixing your gear is part of our commitment to a new model for the production, consumption, and ownership of apparel—we’re taking responsibility for our products for the whole of their lifecycle. Join us to repair, share, and recycle your gear.

What Patagonia items can be repaired?

We can repair almost everything we make–but there are some exceptions. For sanitary reasons, intimate items such as underwear, gloves, shorts, socks, hats, baselayers & swimsuits cannot be repaired. Some items, such as shoes & selected wading boots, wheeled luggage and waterproof packs & bags may not be repairable.

How does it work?

We have three options for repairing your gear:

  1. Fix your gear at home with help from our repair guides & videos.
  2. Visit your Patagonia store for small fixes or repair advice.
  3. Send your gear to one of our European Repair centers to be fixed by our specialists.
What are the costs and how long will it take?

Our repair service is currently free of charge. Depending on your country’s carrier, a small shipping charge may be incurred. Once received at our repair center, we’ll fix your item within 4-6 weeks–wetsuits & waders need a little more time. Repairs from UK, Norway & Switzerland can take slightly longer. Delays may be experienced during sale and holiday periods.

Will my repair be visible?

Our repair specialists match the materials used for your repair as closely as possible to your item–exact matches are not always possible. Repairs may be visible, but your gear will be better-than-new, because the best product is the one you already own.

Do you still have questions?

For any questions or queries, please visit our Repairs FAQ.
Still can’t find what you need? Fill in a contact form to reach our Customer Service team.

DIY Repair & Care Guides

With our friends at iFixit, we put together easy-to-follow online guides to help you care for your Patagonia gear and repair any damage that happens along the way.
Care & Repair

Ironclad Guarantee

We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.

Reuse & Recycle

No longer wearing that piece of Patagonia clothing? We always believe in the philosophy of reducing, reusing and recycling. For environmental purposes, we advise that you try to recycle your garments locally. Feel free to reach out to our customer service team for tips and advice on recycling your Patagonia gear.

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