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Protect the ocean so it can protect us

Our future is tied to the ocean. Its shared seas connect us through food, culture and sport. The home of amazing, abundant life, it’s also a powerful climate solution. Yet the practice of bottom trawling threatens to destroy this precious resource—bulldozing our ocean floor, undermining small-scale fisheries and deepening the climate crisis. Let's end this destructive practice, starting with an immediate ban in marine protected areas and inshore zones.

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Shipping Information

We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.

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Returns

Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

How returns work Start your return Customer Service

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Returns

Customer Service

You are welcome to return anything that was ordered from eu.Patagonia.com—both new and sale items. Although there is no set time limit, we ask that returns for fit or color be made in a timely manner and that items be kept in new condition with tags attached.

Exchanges: We do not do direct exchanges. Please return your item for a refund and place a new order online.

How to return?
  1. Log into our return portal with your order number and email address.
  2. Select the items you wish to return and the reason code. Use your invoice to ensure you are choosing the correct style-colour-code combination.
  3. Print your return label & form and pack your items in the original order packaging. Insert the return form (bottom section of the print out) inside your parcel. Securely attach the carrier label to the outside of your package.
  4. Drop your package off at your nearest postage point. We suggest using in a timely manner, but please use within 30 days. Please be sure to retain your shipping receipt as Customer Service may require it.
  5. Your package will be forwarded to our main returns warehouse where it will be processed within 3-14 business days.
Most asked questions
How long will it take to process my return?

Once delivered to our facility, we do our best to process returned items within 14 business days. During sale and holiday periods, this time frame may increase. Please note that this does not include transit time to our facilities.

How long do I have to return my order?

You are welcome to return anything that was purchased from Patagonia—both new and sale items. Although there is no set time limit, we ask that returns for fit or colour be made in a timely manner and that items be kept in new condition with tags attached.

If you have already downloaded the shipping label, please use within one month.

How much does it cost to return a product?

Our return process is free for our customers. However we do encourage you to shop responsibly and to consider the environmental impact when purchasing and returning items - the less unnecessary shipping, the better.

How can I track my return?

Unfortunately, you cannot track your return but keep hold of your shipping receipt so this information can be shared with our Customer Service team if necessary.

How can I exchange my Patagonia product?

To exchange an item from your recent order, simply send it back for a refund and place a new order on eu.patagonia.com. Unfortunately, we cannot offer direct exchanges.

Do you still have questions?

For any questions or queries, please visit our Returns FAQ or contact our Customer Service team by using our Contact Form.

DIY Repair & Care Guides

With our friends at iFixit, we put together easy-to-follow online guides to help you care for your Patagonia gear and repair any damage that happens along the way.
Wetsuit Warranty Form
Encapsil Cleaning Instructions - English
Tenkara Rod Repair Form

Ironclad Guarantee

We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.

Reuse & Recycle

No longer wearing that piece of Patagonia clothing? We always believe in the philosophy of reducing, reusing and recycling. For environmental purposes, we advise that you try to recycle your garments locally. Feel free to reach out to our customer service team for tips and advice on recycling your Patagonia gear.

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