Skip to main content

Protect the ocean so it can protect us

Our future is tied to the ocean. Its shared seas connect us through food, culture and sport. The home of amazing, abundant life, it’s also a powerful climate solution. Yet the practice of bottom trawling threatens to destroy this precious resource—bulldozing our ocean floor, undermining small-scale fisheries and deepening the climate crisis. Let's end this destructive practice, starting with an immediate ban in marine protected areas and inshore zones.

Learn more

Shipping Information

We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.

More Details

Returns

Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

How returns work Start your return Customer Service

Subscribe

Sign up for product highlights, original stories, activism awareness, event updates and more.

 

 

Most asked questions
Why should you repair your gear?

Fixing your gear is part of our commitment to a new model for the production, consumption, and ownership of apparel—we’re taking responsibility for our products for the whole of their lifecycle. Join us to repair, share, and recycle your gear.

Will my repair be visible?

Our repair specialists match the materials used for your repair as closely as possible to your item–exact matches are not always possible. Repairs may be visible, but your gear will be restored instead of replaced, because the best product is the one you already own. Due to increased recycled content in our new NetPlus® material, color differences may be experienced when repairing black down sweaters and vests produced before 2022—our new black fabric has a slightly bluer hue than previous black materials. Read more about NetPlus® and how it fixes more than just your gear.

See what you can expect your completed repair to look like.

Photos: MICHAEL GORE
How do I know if my item can be repaired?

We’ll repair everything we can, but we can't repair everything. Easy fixes such as small holes or tears can be repaired at home using our Worn Wear™ Patch Kit. If your repair requires more than a simple patch, we’ll evaluate your item and provide the next steps for your gear.

For sanitary reasons, only clean items will be accepted for repair and intimate items such as underwear, gloves, shorts, socks, hats, baselayers & swimsuits cannot be repaired. Some items, such as shoes & selected wading boots, wheeled luggage and waterproof packs & bags may not be repairable. Delamination issues causing the interior lining to peel are also unable to be repaired.

Take a look at some unrepairable items.

Photos: MICHAEL GORE
How does it work?

We have three options for repairing your gear:

  1. Fix your gear at home with help from our repair guides & videos.
  2. Visit your Patagonia store for small fixes or repair advice.
  3. Send your gear to one of our European Repair centers to be fixed by our specialists.
What are the costs and how long will it take?

Our repair service is currently free of charge. Depending on your country’s carrier, a small shipping charge may be incurred. Once received at our repair center, we’ll fix your item within 4-6 weeks–wetsuits & waders need a little more time. Repairs from UK, Norway & Switzerland can take slightly longer. Delays may be experienced during sale and holiday periods.

Do you still have questions?

For any questions or queries, please visit our Repairs FAQ.
Still can’t find what you need? Fill in a contact form to reach our Customer Service team.

Feeling Crafty?
Feeling Crafty?

Fix small issues easily at home using our repair videos and guides.

DIY Repairs
Request a Repair
Request a Repair

Too big an issue for a home repair? We got you! Fill in a repair request to send your gear to one of our European repair centers.

Start a Repair
DIY Repair & Care Guides

With our friends at iFixit, we put together easy-to-follow online guides to help you care for your Patagonia gear and repair any damage that happens along the way.
Care & Repair

Ironclad Guarantee

We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.

Reuse & Recycle

No longer wearing that piece of Patagonia clothing? We always believe in the philosophy of reducing, reusing and recycling. For environmental purposes, we advise that you try to recycle your garments locally. Feel free to reach out to our customer service team for tips and advice on recycling your Patagonia gear.

Popular searches