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Protect the ocean so it can protect us

Our future is tied to the ocean. Its shared seas connect us through food, culture and sport. The home of amazing, abundant life, it’s also a powerful climate solution. Yet the practice of bottom trawling threatens to destroy this precious resource—bulldozing our ocean floor, undermining small-scale fisheries and deepening the climate crisis. Let's end this destructive practice, starting with an immediate ban in marine protected areas and inshore zones.

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Shipping Information

We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.

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Returns

Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

How returns work Start your return Customer Service

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Delivery

Customer Service

Orders are packed and shipped within 1-2 business days. Average transit times are listed below. Business days are Monday through Friday (excluding holidays).

Express shipment orders placed before 13.00CET (Mon-Fri) will be delivered the following business day. Please note that next day delivery is not guaranteed for the following areas: Canary Islands, Finland, Iceland, Isle of Man, Jersey, Norway, Switzerland or the United Kingdom, due to custom or geographical issues.

We kindly ask that you choose standard shipping where possible to reduce our environmental impact.

We will share your telephone number and email address with our shipping partner who may contact you to arrange a delivery time.

Patagonia EU ships to the following countries in Europe:

Austria*, Belgium*, Bulgaria*, Croatia*, Cyprus*, Czech Republic*, Denmark, Estonia*, Finland*, France Metropolitan*, Germany*, Greece*, Hungary*, Iceland*, Ireland*, Italy*, Latvia*, Lithuania*, Luxembourg*, Malta*, Netherlands*, Norway, Poland*, Portugal*, Romania*, Slovenia*, Slovakia*, Spain*, Sweden, Switzerland and the United Kingdom.
*Euro Zone.

For inquiries regarding countries not listed above, please visit our US website for more information. Unfortunately, we are unable to ship to countries outside of Europe through our EU website.

Carriers

Shipping Methods

Free Shipping: valid on orders above £90, €100, 100 CHF, 950 SEK, 750 DKK and 950 NOK.
Pick-Up: This is currently only available in mainland UK, Germany and the Netherlands.

Delivery Zone Pick-up Cost Standard Cost Express Cost
Euro Zone €5.90 €9.90 €25
Denmark 112,00 DKK 216,00 DKK
Norway 150,00 NOK 330,00 NOK
Sweden 138,00 SEK 266,00 SEK
Switzerland 20,00 CHF 55 CHF
United Kingdom £5 £7 £19.90

Shipping Transit Times

Country Delivery Days Carrier Transit Times
Austria, Croatia, Czech Republic, Hungary, Slovenia, Slovakia Mon-Sat 2-3 days
Belgium, France, Germany, Luxembourg, Netherlands Mon-Sat 1-3 days
Bulgaria, Estonia Mon-Sat 2-6 days
Cyprus, Iceland, Malta Mon-Fri 1-2 days
Denmark, Finland, Greece, Norway, Sweden Mon-Fri 2-7 days
Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Spain Mon-Fri 2-5 days
Switzerland, United Kingdom Mon-Fri 2-3 days

Shipping Holidays 2024

Please note that our shipping carriers do not deliver on weekends or public holidays. Patagonia Europe does not ship orders on the following days:

March 28th (CH, DE, UK only)
March 29th
April 1st
May 1st
May 3rd (UK only)
May 6th (UK only)
May 9th
May 20th
May 24th (UK only)
May 27th (UK only)
May 29th (DE only)
  May 30th (CH, DE only)
June 6th (SE only)
August 1st (CH only)
August 15th (AT, BE, CH, FR, LU, NL only)
August 26th (UK only)
November 1st (AT, BE, CH, FR, LU, NL only)
November 11th (FR only)
December 25th
December 26th
January 1st 2025
March 28th (CH, DE, UK only)
March 29th
April 1st
May 1st
May 3rd (UK only)
May 6th (UK only)
May 9th
May 20th
May 24th (UK only)
May 27th (UK only)
May 29th (DE only)
May 30th (CH, DE only)
June 6th (SE only)
August 1st (CH only)
August 15th (AT, BE, CH, FR, LU, NL only)
August 26th (UK only)
November 1st (AT, BE, CH, FR, LU, NL only)
November 11th (FR only)
December 25th
December 26th
January 1st 2025

Shipping to Norway

VAT
Norwegian customers complete the checkout process with listed prices on our website, which do not include VAT.
Please note that you will need to pay your national VAT to the carrier before you receive your order. If you later decide to return your order the VAT is claimable via your local tax authority.

Shipping to Other Territories in Europe

Patagonia Europe ships to certain European territories under DDP (Delivery Duties Paid) incoterms. This means that when placing orders for delivery to destinations such as Channel Islands, Iceland, Norway, Switzerland or the United Kingdom, where customs documentation is required, you are not required to pay any additional customs fees when shipping your order. These additional charges will be covered by Patagonia.

BFPO / PO Addresses

Please note that Patagonia Europe cannot deliver to BFPO or PO addresses. We apologise for any inconvenience this may cause.

Do you still have questions?

For any questions or queries, please visit our Delivery FAQ or contact our customer service by using our Contact Form.

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