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We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.

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Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

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Ironclad Guarantee

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We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.

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Owned and Operated

Why

Patagonia is a global company with a global footprint. We own and operate offices in the United States, the Netherlands, Japan, South Korea, Australia, Chile and Argentina. We also operate two distribution centers—our facilities where we receive goods from factories in the US and overseas—and more than 70 Patagonia stores worldwide.

In comparison to the footprint of our full supply chain, the emissions associated with our owned-and-operated facilities are much lower. For example, the carbon footprint of our own facilities is only 2–3% of our total footprint each year. Because we have much more control over our owned facilities, we are committed to cleaning up our own house before asking others to follow suit.

Where We Are

Energy
After years of work with our global partners, Patagonia has achieved 98% renewable electricity adoption across its global operations as of Fiscal Year 2024 and maintained 98% adoption in 2025.

In the US, we have on-site solar installations at our Reno, Nevada, and Ventura, California, campuses and have installed more than 1.5 megawatts of renewable power. Patagonia also directly procures renewable energy in North America through its utilities via green tariff programs, where available. For our electricity consumption not accounted for through on-site renewable generation or green tariff programs, we purchase Renewable Energy Certificates (RECs). RECs are essentially proof that energy has been sourced from renewable generation methods.

In Fiscal Year 2025, we purchased 5,000 project-specific RECs to cover our North American energy footprint, representing 5,000 megawatt hours of renewable energy generation. Through an innovative partnership with renewable energy firm Sol Systems, Patagonia receives RECs from the Lick Creek Solar Project in Stokes County, North Carolina, and a portion of funds we pay for the RECs helps support a community youth STEM education program.

Globally, we’ve invested in renewable energy projects on every continent where we operate, including 600 kilowatts of solar panels cantilevered over farmland in Japan, which allows farmers to simultaneously grow crops and source energy from the sun. Our other investments include signing a power purchase agreement to power our Australian operations by installing off-site solar at a nearby cricket club and installing rooftop solar on our office in Seoul, South Korea, and our Montebelluna store in Italy. For a nonprofit partner in Chile, we donated solar panels that generate clean energy equivalent to our electricity consumption.

Where Patagonia’s direct investments do not provide enough renewable electricity to account for our full footprint, we participate in renewable energy programs in Japan, the UK and Italy to receive 100% renewable electricity. For the balance of global electricity consumption, Patagonia purchases RECs from solar or wind assets in the markets it operates in. We are continually evaluating additional renewable energy investments in countries where we own and operate offices and stores.

While we focus a lot on investing in renewables, we also work hard to reduce our demand for energy in the first place. Our responsible building principles push us to design, create and operate buildings in a way that minimizes the need for energy, such as using daylight-design features.

Waste
To limit the waste we create in our owned-and-operated facilities, we are installing composting systems at all facilities; phasing out single-use plastics in our purchasing practices, café and stores; digitizing our entire accounting and payroll processes; installing waste stations and proper signage so employees accurately sort trash, recycling and compost materials; recycling all our scrap surfboard foam; ensuring all visual merchandising materials are recyclable and working to minimize material use and increase modularization.

Water
In our owned-and-operated facilities, our water footprint is relatively small and mostly comes from basic functions like sinks or toilets or rinsing off our wetsuits after surfing.

We capture all the heating, ventilation and air-conditioning condensation at one of our California facilities, which we then use to water all the plants on-site. To further limit our water usage, we prioritize low-flow toilets, faucets and showers, and we plant native and drought-tolerant species.

At our main campus in Ventura, we also installed a bioswale, which captures rain and stormwater runoff and naturally filters it before it heads out to the ocean.

Being a Responsible Company
We are faced with everyday decisions on how best to make environmental choices. Here are some principles that we use to help guide these decisions and move us toward our goal of creating no unnecessary harm through our business operations.

Preferable Purchasing Principles
Responsible Service Provider Principles
Building Principles
Paper Procurement and Use Policy
Packaging and Merchandising Principles

What’s Next

For 98% of our global owned-and-operated facilities, we already have a source of renewable electricity. Our goal is to maintain that source year over year. For the small portion of our owned-and-operated footprint that does not yet have a renewable solution, we're actively working to identify solutions to achieve 100% renewable electricity.

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We guarantee everything we make.

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We take responsibility for our impact.

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We support grassroots activism.

Visit Patagonia Action Works
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We keep your gear going.

Visit Worn Wear
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We give our profits to the planet.

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