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We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.

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Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

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Ironclad Guarantee

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We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.

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Manon Simonet

People & Culture Director EMEA

Jim Hurst

Start year: 2020
Work location: Amsterdam, NL

Why do you work for Patagonia?

I truly think businesses are kind of citizens on this planet. And individual citizens, communities, corporate ‘citizens’, and governments each play an essential and complementary role in protecting people and planet, working for the benefit of all, and ensuring a stable and healthy future. It is motivating, rewarding, and morally encouraging to work for an organisation that is conscious of its responsibilities as a citizen. One that tries to continuously improve, however much the status quo is encouraged.

What are you passionate about?

Discovering new cultures, philosophies, and people through travelling, reading, cooking and enjoying arts.

How has working for Patagonia changed you?

It has accelerated personal changes to fight environmental and social justice crises. Professionally, I'm continuously ‘unlearning’ and discovering new ways of working.

What is the best thing about your job?

Getting to work with so many different people and sharing different perspectives. I also love supporting employees, and the company, in working to achieve its mission. This feels unique and is a privilege.

What skills and traits help you to thrive at Patagonia?

Being your authentic self, sharing a willingness to work as part of a community, and wanting to connect with a purpose and do everything you can to achieve it.

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We guarantee everything we make.

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We take responsibility for our impact.

Explore Our Footprint
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We support grassroots activism.

Visit Patagonia Action Works
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We keep your gear going.

Visit Worn Wear
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We give our profits to the planet.

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