Shipping Information

We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.

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Returns

Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

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Recycled Down

Our Recycled Down is diverted from the landfill, reducing waste and reintroducing used down into the insulation market.

Why

The Recycled Down we use is a mix of either 600- or 700-fill-power goose and duck down that is reclaimed from cushions, bedding and other used items that can’t be resold—the stuff that adds to our growing landfills. By plucking down from the trash, we reduce waste and contribute to the down-recycling stream.

We’re making progress

In the Spring 2023 season, six of our styles are insulated with Recycled Down.
31%

The percentage of CO₂e emissions reduction we’ve achieved per kilogram of insulation by using Recycled Down compared to virgin duck down.

Where We Are

Integrating 100% Recycled Down into our supply chain took a bit of legwork. There was already a market in Europe for Recycled Down and feathers, but it took some time to find partners that were able to meet our high-quality standards. The search paid off when we found a collector and a processor, both family-owned businesses, that share our values for uncompromising quality and performance.

For our Spring 2023 line, we insulated six styles with Recycled Down.

What’s Next

One of our goals is to increase the amount of recyclable down products. That means designing products that are easier to recycle. It’s difficult to extract down from apparel, but we can modify garment construction to make this process a little simpler. We’re also looking at ways to educate and encourage more people to recycle, showing them the what, where and how of the process. More recyclable down products and more people recycling their items will mean fewer additions to the waste stream.

Recycled Down
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