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Customer Service

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Frequently Asked Questions

Find the answers in our Customer Service FAQ.


Patagonia Customer Service Reps are available from Monday to Thursday from 9am to 5.30pm, and on Friday from 9am to 5pm (CET). Kindly note that our Customer Service lines are available in English, French, German and Italian. Normal carrier rates apply.

Contact Form

You can use our Contact Form. Our intention is to reply within 24-48 hours, however, we are currently experiencing a high volume of emails and it could take longer. Thank you for your patience.
To contact our North American team, please visit our U.S. Help Center to call or chat with one of our Customer Service representatives.

Retail Store

Find the nearest retail store for friendly, knowledgeable advice and assistance.

International Orders and Contact Information

If you have a question regarding placing orders from outside Europe, please contact our international offices below.

  • USA: visit or contact Patagonia US Mail Order by phone:
  • Canada: visit or contact Patagonia Mail Order by phone:
  • Japan: visit or contact Patagonia Japan Mail Order by phone:
  • Chile: contact Patagonia Chile by phone:
Patagonia's Blog

The Cleanest Line®

Stories and conversations about the products we build, the sports we love and the environmental issues we're concerned about.

Ironclad Guarantee
Our Ironclad Guarantee

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.

Unsolicited Ideas Policy

We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we haven't asked for.

If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.

    Patagonia Europe
    Jollemanhof 11
    1019 GW Amsterdam
    The Netherlands
    259 W Santa Clara St.
    Ventura, CA 93001
    United States

We guarantee everything we make.

View Ironclad Guarantee

We take responsibility for our impact.

Explore Our Footprint

We support grassroots activism.

Visit Patagonia Action Works

We keep your gear going.

Visit Worn Wear

We give our profits to the planet.

Read Our Commitment
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