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Shipping Information

We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.

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Returns

Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

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Customer Service

 Returns Information

Ironclad Guarantee

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We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.

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Press Contacts

Andrew Burr
Patagonia Public Relations

If you would like to request a Patagonia speaker for an upcoming event, please fill out this online form.

For all European media requests regarding the Patagonia brand, products, environmental efforts, please contact the following persons, based in Europe:

UK:
Olivia Martins, Forster Communications
patagonia@forster.co.uk

Germany / Austria / Switzerland:
Maria von Kirschbaum, Geschwister Zack PR
patagonia@geschwisterzack-pr.de
Tel: +49 (0)8022 925 47 07

France:
Elodie Lavesvre, 187 COM
patagonia@187com.fr
Tel. +33 (0)9 72 60 25 39

Italy:
Viviana Balice, Green Media Lab
patagonia@greenmedialab.com
Tel: +39 02 91 320 415

Other countries:
press@patagonia.com

Please contact Patagonia Europe with PR related requests and inquiries only. Any requests for sponsorship, advertisement sales, human resource information, sales of any sort, or any emails or calls not directly related to Public Relations efforts will not be responded to.

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We guarantee everything we make.

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We take responsibility for our impact.

Explore Our Footprint
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We support grassroots activism.

Visit Patagonia Action Works
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We keep your gear going.

Visit Worn Wear
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We give our profits to the planet.

Read Our Commitment
 
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