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Shipping Information

We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.

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Returns

Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

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Ironclad Guarantee

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We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.

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Supplier Workplace Code of Conduct

The cornerstone of our Social and Environmental Responsibility program is our Supplier Workplace Code of Conduct and matching Benchmark document. Our code is based on International Labor Organization (ILO) core labor standards and requires compliance with all laws in each of the countries in which our factories operate.

We developed these guidelines to make our expectations clear to the factories manufacturing our products. Patagonia does not own any factories; however, we work in close partnerships with factories that are like-minded and share our philosophy. At Patagonia, we continuously push ourselves to “lead an examined life” and improve social and environmental conditions. We encourage the factories that make our products to do the same.

Our Code of Conduct applies to every level of our supply chain from farm to garment factory, including all subcontractors and sub-suppliers. It outlines our policies on the following topics:

  1. Law and Code Compliance
  2. Child Labor
  3. Forced Labor
  4. Harassment, Abuse and Disciplinary Practices
  5. Discrimination
  6. Freedom of Association and Collective Bargaining
  7. Employment Relationships
  8. Wages and Benefits
  9. Overtime Wages
  10. Hours of Work
  11. Health and Safety
  12. Environment
  13. Community
  14. Subcontracting
  15. Animal Welfare
  16. Traceability
  17. Code Communication
  18. Quality
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We guarantee everything we make.

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We take responsibility for our impact.

Explore Our Footprint
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We support grassroots activism.

Visit Patagonia Action Works
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We keep your gear going.

Visit Worn Wear
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We give our profits to the planet.

Read Our Commitment
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