EU Customer Service FAQ

Delivery times vary depending on your chosen shipping method and the destination of your parcel. For full details on packaging and transit times, please visit our Shipping Information page.

Please note that weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. Patagonia are unfortunately unable to control or reimburse issues related to any of the above.

Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you.

Unfortunately, we are unable to make changes to your order once it has been placed on our website. To cancel your order, please call our Customer Service team as soon as possible. Depending on the status of your order, it may or may not be possible to cancel it.

To exchange an item from your recent order, simply send it back for a refund and place a new order on eu.patagonia.com. Please see our Returns and Repairs page for further details.

Once you have successfully placed an order on our EU website, you will receive a confirmation screen with an EU order number, followed by a confirmation email to the email address you have provided in the checkout section of our website. If you do not land on the order confirmation screen, it is possible that your order has not been successful due to a browser issue. If you do not receive the confirmation email, please check your spam folder. If nothing has arrived to you, please contact our Customer Service team and we will be happy to assist.