Shipping Information
We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns
Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
Ironclad Guarantee
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.
Patagonia Chamonix
Welcome to Patagonia Chamonix! The first Patagonia retail store to be opened in Europe, our store has been operating in Chamonix since 1987. Residing in a building that was once a cycling shop and later sold specialty mountaineering gear, we are fortunate to be in the heart of the Alps. Our international staff are devoted to helping you pick the right gear as well as holding spectacular events.
