Customer Service
How can we help?
Frequently Asked Questions
Find the answers in our Customer Service FAQ.
Phone
Patagonia Customer Service Reps are available from Monday to Thursday from 9am to 5.30pm, and on Friday from 9am to 5pm (CET). Kindly note that our Customer Service lines are available in English, French, German, Italian and Spanish. Normal carrier rates apply.
Contact Form
You can use our Contact Form. We aim to respond within 24–48 hours. However, due to the seasonal increase in email volume, our response time may be longer than usual. Thank you for your patience and understanding.
To contact our North American team, please visit our U.S. Help Center to call or chat with one of our Customer Service representatives.
Retail Store
Find the nearest retail store for friendly, knowledgeable advice and assistance.
International Orders and Contact Information
If you have a question regarding placing orders from outside Europe, please contact our international offices below.
- USA: visit www.patagonia.com or contact Patagonia US Mail Order by phone:
1-775-747-1992 - Canada: visit www.patagonia.com/ca or contact Patagonia Mail Order by phone:
1-800-638-6464 - Japan: visit www.patagonia.com/japan or contact Patagonia Japan Mail Order by phone:
0088-252-252 - Chile: contact Patagonia Chile by phone:
56-2-2168420
Patagonia's Blog
Stories and conversations about the products we build, the sports we love and the environmental issues we're concerned about.
Ironclad Guarantee
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.
At Patagonia we’re in business to save our home planet. That means keeping your gear in use for as long as possible, through our Ironclad Guarantee. If there is a problem with your Patagonia product we will always try and help you.
Our products are built to endure tough conditions, for years. However, excessive or unintended use and normal wear and tear, over time, can cause changes to condition or characteristics that aren’t covered by our guarantee.
Find out what is covered by our Ironclad Guarantee and not, how to start a repair request and how to return unused products via our Customer support page.
Even if the damage to a product is caused by improper care or fair wear and tear, we are often able to repair it under our repairs service so it works as well as ever. Send it to us for a repair evaluation and we’ll let you know what is possible.
Our Ironclad Guarantee does not affect your statutory rights in case of a lack of conformity. For information on your statutory rights in Europe please see here.
What is covered by our Ironclad Guarantee?
We guarantee all products that we make, but over time, fair wear and tear can cause our products to change condition or characteristics (examples include changes in colour, touch, waterproofness and lamination). This is particularly true when care guidelines are not followed or when they sustain damage under extreme conditions.
The following circumstances are excluded from our satisfaction-based Ironclad Guarantee:
- Normal wear and tear: ageing or deteriorating from ordinary use, including scratches, scuffs, pilling, loss of gloss and changes in colour.
- Changes due to improper, excessive or unintended use, or not following care instructions.
- Modifications to products, unless they are repairs carried out by a Patagonia authorized repair partner or by yourself or someone else using our care and repair guides.
- Changes caused by external influences, such as accidents, impacts, extreme moisture, heat, frost, chemicals, sharp objects or overloading.
- Products not manufactured by Patagonia (third party products sold in our stores or online, such as Miir, Hestra and StormCare).
To contact us about a product issue under our Ironclad Guarantee reach out to our Customer Support Team. We care about keeping your gear in use for longer and will always try to repair your product as a first solution under our Ironclad Guarantee.
Even if your product issue isn’t covered by our Ironclad Guarantee, we’re here to help. Please stop by your local store to discuss a potential repair evaluation, or complete a repair request online, and learn how to care for, and repair, your gear, at home, here.
Unsolicited Ideas Policy
We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.
This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we haven't asked for.
If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.
- OUR EUROPEAN OFFICE
Patagonia Europe
Jollemanhof 11
1019 GW Amsterdam
The Netherlands - OUR CORPORATE OFFICE
Patagonia
259 W Santa Clara St.
Ventura, CA 93001
United States
