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FREQUENTLY ASKED QUESTIONS

Find the answers in our Customer Service FAQ.

PHONE

You can call us Toll free from 11 countries in Europe. Patagonia Customer Service Reps are available from Monday to Thursday from 9am to 5.30pm and on Friday from 9am to 5pm (CET). If your country is not listed below, please send us an email.

Austria: 0800 100 418
Belgium: 0800 58 048
Denmark: 804 04 938
France: 0805 98 0012
Germany: 0800 000 1156
Ireland: 1800 818 108
Italy: 800 905 673
Luxembourg: 800 40 055
Netherlands: 0800 020 35 98
Sweden: 020 120 3120
United Kingdom: 08000260055
EMAIL
directsales.europe@patagonia.com
You can also use our Contact Form. We do our best to reply within 48 hours. If you need to make changes to an order, please call.
FACEBOOK

www.facebook.com/patagonia
Become a fan to post questions, comments and photos.

RETAIL STORE

Find the nearest retail store for friendly, knowledgeable advice and assistance.

INTERNATIONAL ORDERS AND CONTACT INFORMATION

If you have a question regarding placing orders from outside Europe, please contact our international offices below.

USA
Visit www.patagonia.com or contact Patagonia US Mail Order by phone: 1-775-747-1992

Canada
Visit www.patagonia.com/ca or contact Patagonia Mail Order by phone: 1-800-638-6464

Japan
Visit www.patagonia.com/japan or contact Patagonia Japan Mail Order by phone: 0088-252-252

Chile
Contact Patagonia Chile by phone: 56-2-2168420

PATAGONIA'S BLOG - THE CLEANEST LINE®

www.patagonia.com/blog
Stories and conversations about the products we build, the sports we love and the environmental issues we're concerned about.

Our Ironclad Guarantee

Ironclad Guarantee

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.

Unsolicited Ideas Policy

We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we haven't asked for.

If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.

OUR EUROPEAN OFFICE
Patagonia Europe
Jollemanhof 11
1019 GW Amsterdam
The Netherlands

OUR CORPORATE OFFICE
Patagonia
259 W Santa Clara St.
Ventura, CA 93001
United States


FREQUENTLY ASKED QUESTIONS

Find the answers in our Customer Service FAQ.

PHONE

Patagonia Customer Service Reps are available weekdays from 6am to 6pm, and weekends from 8am to 4pm (PT).

EMAIL

To contact us by email, please use our Contact Form.

LIVE CHAT

Monday - Friday from 6am to 6pm and weekends from 8am to 4pm (PT). The live chat button will appear when reps are available.

FACEBOOK

www.facebook.com/patagonia
Become a fan to post questions, comments and photos.

TWITTER

www.twitter.com/patagonia
Tweet your customer service questions.

RETAIL STORE

Find the nearest retail store for friendly, knowledgeable advice and assistance.

INTERNATIONAL ORDERS AND CONTACT INFORMATION

International Orders

Order from around the world, delivered to your door.

If you have a question regarding an international order you placed on patagonia.com, please call (775) 747-1992 or email us with our Contact Form. Please do not email credit card information with your inquiry.
PATAGONIA'S BLOG - THE CLEANEST LINE®

www.patagonia.com/blog
Stories and conversations about the products we build, the sports we love and the environmental issues we're concerned about.

Our Ironclad Guarantee

Our Ironclad Guarantee

We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.

Unsolicited Ideas Policy

We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we haven't asked for.

If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.

FOR OUR SERVICE CENTER:

Patagonia
8550 White Fir St.
Reno, NV 89523

For our Corporate office:

Patagonia
259 W Santa Clara St.
Ventura, CA 93001

Customer Service

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