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FREQUENTLY ASKED QUESTIONS

Find the answers in our Customer Service FAQ.

PHONE

You can call us from 10 countries in Europe. Patagonia Customer Service Reps are available from Monday to Thursday from 9am to 5.30pm and on Friday from 9am to 5pm (CET). If your country is not listed below, please fill in the Contact Form. For customers calling, please note that our Customer Service is only available in English, French, German and Italian.

Austria: (+43) 512 219 532
Denmark: (+45) 78 72 45 69
France: (+33) 450 88 44 92
Germany: (+49) 89 2620 79666
Ireland: (+353) 766 705 887
Italy: (+39) 047 48 61 000
Netherlands: (+31) 202 990 787
Spain: (+34) 518 89 92 53
Switzerland: (+41) 215 60 61 10
United Kingdom: (+44) 203 636 9222
EMAIL
directsales.europe@patagonia.com
You can also use our Contact Form. We do our best to reply within 48 hours. If you need to make changes to an order, please call.
FACEBOOK

www.facebook.com/patagonia
Become a fan to post questions, comments and photos.

RETAIL STORE

Find the nearest retail store for friendly, knowledgeable advice and assistance.

INTERNATIONAL ORDERS AND CONTACT INFORMATION

If you have a question regarding placing orders from outside Europe, please contact our international offices below.

USA
Visit www.patagonia.com or contact Patagonia US Mail Order by phone: 1-775-747-1992

Canada
Visit www.patagonia.com/ca or contact Patagonia Mail Order by phone: 1-800-638-6464

Japan
Visit www.patagonia.com/japan or contact Patagonia Japan Mail Order by phone: 0088-252-252

Chile
Contact Patagonia Chile by phone: 56-2-2168420

PATAGONIA'S BLOG - THE CLEANEST LINE®

www.patagonia.com/blog
Stories and conversations about the products we build, the sports we love and the environmental issues we're concerned about.

Our Ironclad Guarantee

Ironclad Guarantee

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.

Unsolicited Ideas Policy

We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we haven't asked for.

If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.

OUR EUROPEAN OFFICE
Patagonia Europe
Jollemanhof 11
1019 GW Amsterdam
The Netherlands

OUR CORPORATE OFFICE
Patagonia
259 W Santa Clara St.
Ventura, CA 93001
United States

Customer Service

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