Patagonia® EU Payment Information
Credit Card Orders
Patagonia Europe accepts the following credit and debit cards:
PSD2 is a new European payment service directive created to give people more protection against electronic payment fraud.
Most online card payments will require an extra authentication step at checkout. For example, you may need to enter a one-time code sent to your phone or tablet.
The Patagonia team is working hard to prepare our website for PSD2. However, you may have problems with some card payments. This is because banks control some of the steps in the new process and it is possible that they are not fully prepared to comply with this requirement.
If this is the case, we recommend trying an alternative payment method, such as PayPal. And, as always, the Patagonia Customer Service team is happy to help if you have any issues while checking out.
Out-of-Stock Items / Cancelled Orders
Credit cards will only be debited when the goods are dispatched from our warehouse. In the event of an out-of-stock item, you will only be debited for the goods which have been shipped to you.
For order cancellations, depending on the status of your order, you may or may not be charged for the items. If no charge is made, the pending authorisation from your bank will drop away automatically. If a charge is made, the total amount will be refunded to you within 1-2 business days. The total amount should clear in your account within the following 3-10 business days depending on your bank. If you have any questions about this, you can reach out to our Customer Service team and we will be happy to help.
The product prices displayed on our website are inclusive of VAT, except in the case of Norway, or where local laws provide otherwise. Please note that the VAT rate is determined by the country to where you are shipping the item(s).
For customers based in the Channel Islands, Canary Islands, or other special VAT regions, the price displayed on our website is the total price you will pay for your item(s). Patagonia Europe offers shipping to VAT exemption territories, or other special regions on DDP incoterms and so all additional custom, duty and import charges will be covered by us. These charges are taken into account when determining the final price of shipping item(s) to your region.
This website is available for B2C business only. We are unable to modify the VAT rate for B2B customers. All prices are exclusive of transport charges which will be added to the total amount due.
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