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We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.

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Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

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Ironclad Guarantee

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We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.

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Le Lu

IT Operations Manager

Lars Schneider

Start year: 2018
Work location: Amsterdam, NL

Why do you work for Patagonia?

I like to give meaning to my work, to be part of a company where the ultimate goal goes beyond increasing shareholder wealth.

What was your path to Patagonia?

In the beginning, it was a journey of discovery but, as time went by, I grew to understand the philosophy of Patagonia. People here are given freedom to translate the mission into their own job and we are not limited by the responsibilities of our roles, but, instead, set our own limits. And most importantly, we get to work with many great colleagues who are equally passionate.

How has working here changed you?

I have grown a lot in my knowledge thanks to my amazing coworkers, and it has helped me grow as a person – that’s the privilege of working with great people. You may not notice it often, but it’s surprising when you add up all the small changes you learn along the way.

What is the best thing about your job?

Knowing that your actions can have an impact, that everyone’s voice is important, and all ideas are considered - no matter how big or small.

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We guarantee everything we make.

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We take responsibility for our impact.

Explore Our Footprint
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We support grassroots activism.

Visit Patagonia Action Works
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We keep your gear going.

Visit Worn Wear
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We give our profits to the planet.

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