Shipping Information
We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns
Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
Ironclad Guarantee
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.
Patagonia Pittsburgh
Open to Shop by Appointment or Curbside Pickup Only
Patagonia Pittsburgh is open for appointment shopping or curbside pickup only—and we’re following all CDC recommended protocols to keep you safe—although shopping online is still your safest option.
Shop by Appointment: Book Here
- We are limiting the amount of people who can be in the store at once. - Employees and customers must remain 6 feet apart and adhere to floor markings while waiting in line. - We are cleaning the store more frequently, especially product displays, counters, registers, payment devices and fitting rooms. - Employees are washing their hands more often. - Hand sanitizer and alcohol wipes are available for employees and customers alike. - Garments are getting steamed regularly to maintain cleanliness. - No hugging or high fives. Smiles, peace signs and words of encouragement are most welcome.
Curbside Pickup
Fast, Simple and Safe
Curbside Pickup allows you to shop online and then swing by the Patagonia store to grab your order. Most orders are ready within two business hours.
We’re following all CDC recommended protocols to keep you safe.
Questions About Curbside Pickup? View FAQs
About Our Store
We’re located on Walnut Street in Shadyside and carry a great assortment of quality Patagonia clothing for snow sports, climbing, trail running, fly fishing and travel. Drop in and meet our well-informed staff.
