We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
We Guarantee Everything We Make
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
For more information, please see our FAQs.
Open for Limited In-Store Shopping, Curbside Pickup, and to Shop by Appointment
Patagonia Cambridge is open—and we’re following CDC recommendations to provide you with a safe shopping experience. Things still don’t look like they used to, but here’s how you can safely visit us at the store.
Limited In-Store Shopping:
We are now welcoming walk-in customers at a limited capacity. During busier times, we will add you to our first-come, first-served waitlist to safeguard everyone’s experience inside the store. Thank you in advance for your patience and understanding. We appreciate it!
Shop online from the comfort of home, select Curbside Pickup, and then swing by the store for a fast, simple, and safe shopping experience. Most orders are ready within two business hours. For more information on Curbside Pickup, please view our FAQ page.
Shop by Appointment:
If you want the in-store experience without the possibility of waiting in line, we recommend booking an appointment. Appointments are limited to certain hours and days of the week.
Our Covid Protocols
- We are limiting the number of people who can be in the store at one time. - Employees and customers must remain 6 feet apart and adhere to floor markings while waiting in line. - We are cleaning the store often, especially fitting rooms and other high-touch surfaces. - Everyone over the age of 2 must wear a CDC-approved face covering in-store at all times. Please speak with an employee about delivery and pickup options if you cannot wear a mask for health reasons. - Hand sanitizer is available for employees and customers alike. - Returns and try-ons are quarantined for 24 hours. Apologies if something is in stock and not immediately available. - No hugging or high fives. Smiles, peace signs and words of encouragement are most welcome. - If you are not feeling well, please visit us another time or shop online.
About Our Store
As our second store in the greater Boston area, Cambridge is the place we came to gather students, thinkers and environmentally focused minds to use business for the betterment of the planet. Landing a location a three-minute walk from Harvard Square was no happy accident, and we intend to get to work here, and to make history with the folks of Massachusetts and those on this storied strip of Brattle Street. And there’s lots of work to do. But part of protecting our home planet is continuing to nurture a love for being in the wild. In this part of the world, that means an emphasis on skiing and snowboarding during the winter, and hiking, running and beaching it in the summer—and here in Cambridge we carry equipment and garments for it all (but they don’t guarantee access into the Harvard Club).