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Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
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Bummed about the straps
I have had my eye on the Blackhole 70L for 2 years but Ive been holding out for the edition that has wheels. I was so excited to purchase this and then realized they eliminated the backpack style straps with the wheel edition. Its such a bummer. I hope they make this version of the bag with the original backpack straps, it would be the perfect duff... Read Morele.
Hey Gabrielle, thank you for sharing your feedback with us on the Black Hole Wheeled Duffel Bag 70L. We're sorry to hear of your disappointment with the lack of backpack straps. The bag is still able to be held as a duffel, but the backpack strap feature was eliminated with this model. You can see all features for an item by scrolling down to the "Specs and Features" button on the product page. We'll be sure to pass your feedback along. If you haven't already you're welcome to begin a return [here](https://www.patagonia.com/returns.html).
70L wheeled black hole bag
In a word Perfect! I was using a 40L standard Black hole bag to travel for business, then I finally broke down and went with a wheeled 70L bag. Work has me in business casual and looking good counts. This bag has enough room that wrinkles don't happen, I can bring what I need without stuffing it in, and I get to wheel it versus carry. It'... Read Mores a win win. This bag will see many many miles as has my standard Black Hole bag.
I bought this to replace an older, standard wheeled suitcase - the telescoping handle had failed, as well as one of the zippers - I flew w the new Black Hole bag to Florida two weeks ago - the bag performed as expected, handle seems stronger, and wheels solid - It was checked baggage, and came out good as new! I do a fair amount of traveling, so we... Read Morell see how it holds up long term - so far extremely satisfied!
I'm global in my work and nomadic for five years. High mountains to cityscapes and everything in between. The Black Hole 70L is perfect. Classic. Bold, Strong. Subtle. Holds everything I need. I also have the 100L for expeditions. The 70L replaces a Patagonia Freightliner from the 1990's the still goes strong after bazillions of miles, bu... Read Moret is a bit smaller and less waterproof. In short, you can't go wrong with the Black Hole.
This 70L green bag went to Germany with me in January, and it was perfect for the job. I stayed there for six weeks and brought enough clothing to necessitate several loads of laundry. 1.) The handles and straps are easy to use. The two main handles clip together (rather than velcro) which I found pleasing and clean-feeling. 2.) It really DOES NOT ... Read MoreFALL OVER. Guys, this is a game-changer. I have had so many bags topple when I've tried to keep them upright, but this one has a sturdy base. 3.) The wheels were a great size for uneven, cobbled streets. Standard suitcases can be nice for smooth airport sidewalks, but when it comes to life outside the airport, bigger wheels are nice. 4.) The rain didn't make it inside. Germany is rainy this time of year, and Nashville rained to greet me on my return to the USA, and not once did the items inside the bag get wet. 5.) The green color felt calming, didn't feel like a loud advertisement, and was also easy to spot in the airport. 6.) The compression straps inside really helped me smush together all my clothing and souvenirs so I cold zip up for the trip home. 7.) It was a good size for me. It did well on the few train rides. Also, somehow, this bag, though only 70L, weighed exactly 23kg on my return flight. Stuff packed in nicely! 8.) The handle did not quite feel long enough to be used in conjunction with my under-the-seat roller carry-on. It is a shorter roller bag with a strap on the back so it can slide onto the handle of a bigger bag and make transport easier. All in all, great bag. I will probably look into buying a bigger one for bulkier trips.
This is my only less than 5 star review
Am a longtime---30 year--customer. I love everything you make for its' practicality and style. Sadly, this bag came up short. Purchased the beautiful black 70L black hole for travel. What surprised me is the opening of the bag, which is smaller than the bag, thus limiting how much one can put inside. When the bag is fully opened, one cannot se... Read Moree completely inside because of the design. Perhaps the designer was trying to be create a more stylish look? It will be fabulous AND stylish with a larger opening. Wish I would have purchased the 100L. Needed a bag right away for a trip otherwise I would return the 70L for the 100L. Please advise. Otherwise, I am Patagonia's biggest fan, seriously. Please help me solve this problem. I love you.
Hi there, thanks for this feedback and for being a long time customer. We are sorry to hear about your disappointment with this bag. Please note, your satisfaction is always guaranteed and if you'd like to [send](https://www.patagonia.com/returns.html) this back to us, you are more than welcome to.
Perfect Size for short and long trips
I have a 90L duffel (without wheels) and I find it's very easy to overload and can get heavy. I love the 90L duffel, however the 70L with wheels is my go to bag. It's the perfect size for long and short trips and the standup feature is very handy. I would highly recommend this bag!!! Quality matters and this duffel is a quality product.
Black Hole Wheeled Duffel, 70L
This is my second Black Hole Wheeled Duffel. I bought the 100L Black Hole Wheeled Duffel several months ago. It is an excellent piece of luggage for my way of packing, but a little large for some of my travels. Hence, the second Black Hole Wheeled Duffel, 70L. One or the other is always the right size. They are very durable and easy to pack. I just... Read More throw everything in and use the tie down straps to hold the contents tightly in place. Voila!
My go to option
I travel a lot, usually with climbing gear. I have a 3 sizes of the Wheeled Duffel and they're my first pick among several other luggage options. The simple design swallows a loads of gear, including odd sized items (packs, ropes, ice tools, tents, etc.). The wheels make them easy to move around. Only problem I've had was with the largest... Read More bag, which had a wheel lost to trauma inflicted during airline transit. The friendly folks at my local Patagonia store were happy to replace the wheel free or charge.
Perfect size bag
I work on yachts and am nomadic, so I need a soft bag that I can carry my life in. It doesn’t collapse all the way to become flat, but it does stand upright without falling over which is awesome. The 90L without wheels was much too big for me (I’m 5’1 and petite) and I either hurt my back or needed a cart. Patagonia let me trade in my bag to credit... Read More towards this 70L with wheels and it is enough to hold everything important and I can travel with ease. It’s beautiful too. I also love this company for having such amazing customer service.
Proud to use a Patagonia bag
I was in need of a new suitcase larger than a carry on. I chose a Patagonia bag because of the company's stand on environmental issues and the fact that they are a Certified B Corp. And I have been thrilled with the bag itself...roomy enough to pack my rolled up yoga mat and anything else I could possibly need for any trip! Plus, the purple co... Read Morelor is rich and easy to spot on the luggage turnstile.
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