We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
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Recently fished the Last Frontieragain. At the spur of the moment I ordered the 30L Planing Divider Wet/Dry Surf Pack in hopes that it would arrive before our jet took off for Alaskan halibut, cohos and rockfish. No problem! Patagonia sent it a week before the promised delivery date and I packed my gear to carry on our jet. Never had so many people... Read More comment and ask me about my backpack. Is the zipper waterproof? Are those holes to drain water? Does it work as well as it looks? Does it come in other colors? Is this made by Patagonia? Purchased it to keep my gear dry in the Southeastern Alaskan rain forest and I took it aboard our watercraft everyday amidst waves and fog. It kept my spare clothes dry and my wet fingerless gloves and cap in the external mesh section draining as we walked from dock to lodge. A quick wipe with a soapy face towel took the fish slime off and it was ready for the next day. Perfect size with minimal pockets and areas to store my water bottles, charts and change. Less is more as they say. Great job in function and form for a good price. Thanks!
Brilliant on the Water Backpack
As a boat captain and adventure guide, I need a pack where I can squirrel away a fair amount of stuff and I need to keep this stuff dry. This pack is the perfect solution. It looks great and allows me to separate my wet stuff (towels etc) from my dry and I dont have to worry about anything getting mildew-y. I wish there were a couple more interior ... Read Morecompartments (there is only one small zippered pocket) but this is nonetheless a 5 star pack. Love the camo design as well.
I have been eyeing this backpack for a long time but haven't need it until now. I got the bright blue because it was on sale and I liked it anyways although the stripey one is really cute but solid colors are easy to accessorize and blue is a color that won't fade too much in water. It's very roomy. It's probably more for a tall... Read More person (I'm 5'4") but it's not big enough to worry too much. It's really simple but I like that you can do your own organization. I love the side pockets for water bottles because I am a person who carries a metal bottle. It's a bit flashy for the airport but it will be perfect at the destination. I was on the fence about the blue but I like it. I will use this for beaching, kayaking, traveling, hiking, and short trips backpacking. The wet dry separation is something I look for in lots of bags even if just to wash my face at the airport, and of course also for beach towels, swimsuits, etc.
Great for the Beach!
I was in need for a good beach backpack so I bought this one and used it every day during my week at the beach. The bag performed phenomenally and was really handy for coming in and out of the beach. It remained comfortable and I love the outer mesh compartment for wet items. There is a little pouch on the inside that is perfect for keeping my phon... Read Moree. Overall I loved using this backpack and thought it looked great in the bright blue color.
Better than Expected
I researched backpacks for a trip we had planned to Maui. I considered the Black Hole, but before I entered my credit card info, I did one more lap of the web site and came across this backpack. It was perfect. I think it is the perfect size. Any smaller, and it would not fit what I needed; any bigger and it would be too heavy when fully loaded. I ... Read Morecould fit three sets of swim fins, masks and snorkels, my sons shorty wetsuit and my wifes wetsuit top. It fit perfectly under the airline seat. The mesh side works far better than I expected. The zippers are rugged and the whole set-up is extremely water resistant. It may not have as many pockets for smaller items as the Black Hole, but it has enough, and I think the opening is far superior. It worked perfectly for our trip and I will use it for years to come at home.
Great for everyday use and for travel
I am petite and while I can get away with my daughters 20L poco mucho, I really needed an adult-sized one for travel and everyday use. I have yet to use it but it is light enough to have as my sole carry-on with enough space for everything- iPad, a change of clothes and shoes, etc. I travel light so I rely on a good backpack that I can still fit un... Read Moreder the seat in front of me and be able to run to my connecting flight without the hassle of a small rolling luggage. I almost got the adobe stripe color but glad I got the joya blue as it is so bold. I cannot wait to use it!!!
Perfect Surf Backpack
Simple,well thought out design without extraneous straps,cords and features that don't add much. The main compartment is big enough for a full wetsuit, towels, change of clothes etc.. with room to spare. The seems between the outside mesh compartment and the main compartment have water resistant coating. The outside mesh compartment is perfec... Read Moret for your wet items and will easily hold a full wet suit plus towel,etc. Frankly,the best designed surf backpack out there.
Great All Around Pack!
I was looking for a simple, all-around pack that could do it all, and still had a technical fabric for some water resistance. I found it in this pack. Plus, I love the outer mesh panel that allows me to load in wet gear, or just a layer that I want to keep handy. My only gripe would be that the water bottle sleeves on the sides are a bit snug. Good... Read More for a tall boy ale or a skinny bottle... not so good for a Nalgene or similar diameter bottle. Interior pockets for electronics or keys. I love this pack!
Functional, versatile, spacious
Very nice backpack for all sorts of uses. The ability to have a compartment to seal off wet or dirty items is a plus, and the outer compartment is great for packing up anything you just worked out in (including size 14 shoes) that you don't want to mix in with clean items or food. I've used it for travel on an airplane and as a gym bag, b... Read Moreut I'll definitely be taking it out on hikes as well.
Absolutely Wonderful Pack
I bought this pack primarily for hiking / fishing (often at the same time). The fit is really nice and the straps feel good without being bulky. It seems well built and should last a long time. I could see this working well as a laptop / commuter type bag as well since it's water resistant and has a few compartments for storing wallet, keys, f... Read Moreield notes, etc. Overall I'm super happy with this thing and would absolutely purchase it again.
Another solid backpack from Patagonia!
This bag works great for my beginner surfer needs. Front mesh pocket easily fits a wetsuit top with room for more (havent had to fit a full wetsuit in there yet but itll be fine) and the inside is spacious. Would have liked more interior pockets but I guess we cant be too picky! One complaint is that the front mesh pocket for wet gear lets out mo... Read Moreisture at the bottom, but not sand, so be prepared for that. Also, I got the pale stone color on sale note that saltwater will stain.
Perfect Size Stylish Wet/Dry Backback
This bag came and I got tickled inside it was so incredibly perfect and it matches the Planning Duffel that I bought as well. Super light yet very solid construction. I bought this to store wet scuba diving equipment (mask, snorkel, wetsuit, and fins) along with a towel and windbreaker so this works perfect for a day on the water. It also has that ... Read MorePatagonia classy look without being overly "in your face logo." Ignore the other review mentioning "thin straps" - that is incorrect, the straps are excellent quality and size and have good cushioning as well as on the backside of the pack. BUY IT NOW!
As good as you might *imagine* it to be.
The IDEA of a backpack that features an exterior mesh-like storage system has ALWAYS been a better idea than reality. Often the mesh-y material just isnt rugged (or functional) enough to stand up to good use. Until now. This pack is as good as the idea because the mesh section is (1) super functional and (2) super rigged. To boot, some person(s) ... Read Moredesigned the separating layer to flex out or in, so you can pack the dry section more than the wet, or vice verse. Props to whomever came up with that. In short, this pack is rock solid and is my go-to when heading out the door.
Not what I expected
Shoulder straps are tiny like all the new Patagonia bags. Sized for children. Also material feels as cheap as it can get.
We're sorry to hear you're disappointed with the material and straps of this pack. Please feel free to [return](https://www.patagonia.com/returns.html) it and let us know if you have any questions.
Great hauler pack
I climb and trail run, but I don’t surf unfortunately. This pack has been great for me nonetheless. It is like the backpack version of a black hole duffle without the shiny fabric. Meaning, not a ton of organization, but more than enough space. Still, there is a laptop sleeve that comfortably holds my 15” laptop, or any sketchbooks / papers. Th... Read Moree big mesh pocket is fantastic. Swallows things I’d like to get to quick, or wet rain jackets and shirts, or a plastic bag with trash etc. I love the side bottle pockets. I use one for my Klean Kanteen 800ml Bottle. Can use the other one for smaller items or a small foldable umbrella if you want. The carry is good. The fabrics are super burly and the zippers are the smoothest water resistant zippers I’ve ever used. I also like how the pack can carry such high volume gear, but when empty doesn’t all sag out of shape. Near empty this pack is still very nice to carry, due to the burly fabric. If asked for improvements or additional features I’d say I’d love to see some little loops inside the main compartment against your back. This would allow me to hang a pouch with pens, or small camera pouch etc so that those items don’t sink to the bottom of the pack. All in all great pack for bigger volume needs. And nice to buy from a company that mixes function and product needs with the worlds environment needs, with such a great warranty / repair service. Definitely recommended.
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