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Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
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Excellent Quality and Fit
These are about the same thickness as the other undies I bought same time - Active Hipsters. I was not expecting them to feel robust and thick! High quality and no problem with the tags. Just use sharp (fabric, if you have) scissors to cut as close to the stitching as safely possible. Then gently remove the remaining portion by tearing away. There ... Read Moreis separate thread holding down the tag. They are tear-away tags - but I'd be careful not yanking and tearing them away like you can on cheap tees you don't care about! Overall, these fit true to size and are definitely not shear or thin.
Falling apart after 2 weeks
Was excited to get these and found they fit like described - unfortunately after only wearing a handful of times there are two holes in the band. I cant recommend these as they fell apart so quickly after everyday use.
Hello Molly, we're so sorry to hear these are already falling apart. That is definitely disappointing so please don't hesitate to [return](https://www.patagonia.com/returns.html) them back to us under warranty. Thanks so much for your review.
Love the Fabric not the cut
The only thing I don't like about these underwear are that they are super low rise. I'd prefer something that is a higher rise so that they don't squeeze into my hip flesh. Because of this they show underwear lines in yoga pants.
Hi Holly, thanks so much for your review. We really appreciate your feedback regarding the rise of this thong. If this becomes too bothersome you are certainly welcome to [return](https://www.patagonia.com/returns.html) it. Thanks again.
Far preferred the diamond version - but these are fine
I was a diehard fan of the last version (the ones with diamonds) - the cut and fit was just so much better - slightly higher rise, thinner strap. I'd buy a million pairs of them if I could. But these are fine - I've adapted to wearing them. Compared to the Barely Bikini debacle (the diamonds were perfect, the new ones are unwearable) th... Read Moreese get a pass.
Well, I ordered this a bit skeptically, looking for a lightweight barely-there feeling but never had a thong, and wondering if it would do my 40-something bod right. I can't report a lot of field experience with it, but it's super comfy, and my husband jumped my bones when I tried it on with the new Patagonia bra, so that's a win. So... Read More far so good!
My go to undies!
Love! have had older style of these and bras for more than 15yrs so feel like worth the investment. Aside from 'everyday', worn for yoga, cycling, hiking great for travel too, they dry quickly. Flattering fit, no lines, lay flat on the body. Only complaint is that I feet that stretch out! I am 5'8 140 w athletic build and am ordering... Read More a Small this time around, feeling like Med have stretched and move around a little more than I'd like - which is very disappointing. Fingers crossed these are bit better!
By far the most comfortable thong I have ever worn!
I wear these thongs to jiujitsu, trail running, work, school, everywhere! They are so dang comfy they're so soft and I will never go back to wearing any other brand. The price is steep but after a year of eyeing them because I just couldn't buy a pair of 22 dollar underwear on principle I decided to give them a try and I ultimately bought... Read More 10 pairs.
Not the same
I never write reviews, but after seeing that I was not the only one who has been totally disappointed with the new design I had to add my own. The previous style was perfect. I 'barely' felt like I was wearing anything at all, which is exactly what I want from a thong. I do not want to feel it riding up and pulling in areas it shouldn... Read More7;t be. The width of the crotch on the new style is way too narrow and the low rise combined with thick band requires constant adjustment. I was and continue to be really disappointed every time I wear them. Wishing I could track down the old style. If I could I would order all of them.
Thank you for your feedback and we're sorry to hear you're disappointed with the fit. We understand that it sadly does not accommodate to some of our customer's needs and expectations. We've emailed you regarding a possible return if you remain unsatisfied with its performance.
My fav underwear!
These thongs are super comfortable and are absolutely my go to underwear. Soft material, and a thicker waistband so they don’t cut into your hips. I can wear them under anything and I’m not concerned about them showing through my clothes. Love them, will definitely be buying more.
Cut of the underwear is totally off.
After reading the comments and agreeing with the ladies who disapprove I knew I had to show my support. This design needs to change. When I first saw Patagonia roll out this item I was super excited. Halfway through the first day of wearing I felt like the underwear were racing up towards the sky to touch my bra. WHY?!? "I shouldn't have ... Read Moreworn them to work!" I was constantly pulling them down and out of areas they didn't belong. I thought perhaps the cut was just a one off mistake, so I tried another pair. Same thing. Very disappointing. I won't be recommending or purchasing these until they're redesigned. Please make the fabric in the crotch area wider and shorter in the back. Thanks!
Quality not as good
I've been wearing these Patagonia thongs for the past couple of years. When they came out with this updated version, I decided to order four more a couple weeks ago. The new ones are smaller in the crouch area. It's not noticeable when wearing, but just know that so you don't size down or anything. But the thing I don't like is ... Read Morethe meshy part of the fabric. It's considerably more fragile! I've only worn the nude pair once and it feels like a hole is going to form soon. They look so worn already. The older version is much more stretchy and forgiving. I will not be buying more.
Thanks so much for the feedback on this and we are sorry to hear about the disappointment. We guarantee everything we make and if you are unsatisfied, we are happy to help. Please [contact](https://www.patagonia.com/customer-service.html#searchterm=contact) us!
Bring back older style!
I absolutely agree with a few of the reviews that the previous style was perfect and this new style is undesirable. I loved the material and they used to fit perfectly. They were the most comfortable underwear I have ever owned and was so excited when they were brought back. I bought multiple of the new style but was very upset when I noticed the s... Read Moretyle and fit had completely changed (and not for the better). They are now my most uncomfortable pair of underwear and are saved as back up pairs before laundry day. It is almost like there isn't enough fabric to cover your important parts and they always ride up, causing lots of awkward crotch picking throughout the day. Patagonia, PLEASE bring back the previous design. It was perfect!!! I will happily trade every pair of underwear in my drawer for the previous style. They truly felt barely there but had the perfect amount of coverage which was great for any activity.
We're sorry to hear you're disappointed with the new design and fit. Please feel free to [return](https://www.patagonia.com/returns.html) those back to us if you haven't already and let our Customer Service team know if you have any questions.
Bring back the prior version!
I loved the version before this one (purchased 2016/7 I believe). This updated version isn’t so great. Doesn’t fit comfortably, doesn’t stay in place, rides uncomfortably. The old version is my favorite line of underwear, and truly felt as though it was barely there, so I bought three pairs of these. Sadly I’ll be returning the other two (unworn) o... Read Morenes as even half a day in the first pair has proved this version is far inferior to the original (perfect) version from 2016-2017. Please bring back the original design, and more colors.
BLESS YOU PATAGONIA
I have been waiting a full year for these to make a comeback. Please don’t get rid of them again. I love the new design with the thicker waist band. I rave about this product to everyone. Ask how their day was then casually transition into, “do any of you wear thongs? You MUST try Patagonia’s!” I’ve even recommended it to men. I’d submit a photo re... Read Moreview too if it wasn’t frowned upon. HAHA THANK YOU PATAGONIA !!
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