We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
We Guarantee Everything We Make
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
For more information, please see our FAQs.
I bought 4 children size
I bought 4 children size jackets and they all run small. I went up one size for what they normally wear but should’ve gone up 2 sizes larger!
Hi Elizabeth, we're sorry these were too small. If you still need to go up one size, just reply to the email we sent you so we can facilitate that process for you. We're also always happy to email you any item's measurements chart so you can feel more confident about your next purchase.
It Changed. This jacket is very thin now.
This jacket used to have fleece similar to TNF Denali. Now it is very thin, like about 50% thickness. Not sure if this is due to better technology or if the jack is now not as weather resistant? Patagonia, please let me know.
Hi Bennett, thanks for your review! This jacket is now made of 100% recycled microdenier polyester, which is why it has a thinner feel to it.
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