We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
We Guarantee Everything We Make
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
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Just what I needed
One of my biggest issues when I am working out in the snow is keeping it out of my eyes but also keeping my ears warm. I have worn this down to freezing temps, so far it does its job very well and I am looking forward to trying it out in the snow. Now for the one slight annoyance, My particular hat seems to have a hard time folding the flap in flus... Read Moreh to the rim of the hat and so I feel it as well have to tuck it flatter against the hat so it doesn't rub on my head. Other than that its really going to be great when working out in the snow. Love the hemp products!
Will be my favorite winter run around town cap.
I was unsure of the sizing but ordered the larger of the 2 sizes available, the L/XL. It is a large hat and with the ear flaps folded under the hat it is a bit bulky but with the ear flaps down, it's a better fit. I have a large size head but not huge. I think the S/M would have been to tight.
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