We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
We Guarantee Everything We Make
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
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For more information, please see our FAQs.
Soft, comfortable and warm
This sweater runs very small. Bought this for our little girl to use during the upcoming winter. She is 8 months, 18 pounds and 25 inches. Size chart said she would be on the upper end of the 6-12 month or just below the low end of the 12-18 month size. We bought the 12-18 thinking she would have room to grow. It fit her almost perfectly at 8 month... Read Mores old. No room to grow in this one. We like the item except the small fit. Soft, warm but not bulky or stiff. Very comfortable. We plan to return and size up.
Zipper broke within the first week of wear
Love Patagonia clothes but this jackets zipper broke the first week my son was wearing it
Hi James, we're very sorry to hear the zipper broke. We've emailed you with instructions on how to send that in to us for a warranty return and get either a refund or a replacement.
Strange fit on 3 year-old
I ended up returning it as my toddler immediately wanted to take it off. It fits rather long and narrow which is a bit unpractical for an active toddler. Wanted to give this a try because I loved the design but the micro D fleece jacket is a better way to go for us compared to this one.
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