We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
We Guarantee Everything We Make
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
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Cozy and warm for my daughter
I bought the green color when my daughter was 8.5. She likes how it feels and the length of it. We live in Maryland and it keeps her warm just fine. I didn't buy a separate snowboarding jacket this year for her because she insisted on wearing this jacket. She managed to stay warm riding in Vermont in January with a wool or synthetic base layer... Read More and fleece mid layer underneath. The jacket stayed dry even though it snowed every day while we were in Vermont. I love the classic shape and color of the jacket and I know it will still be in great shape for her younger sister to wear in a year or two! For reference, my daughter is very slim and she wears size 8 in long sleeve t-shirts and sweaters.
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