We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
For more information, please see our FAQs.
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New Go-To Comfort
My husband and I both own and wear our regular Better Sweaters inside the home and out traveling everywhere. He got the lightweight Better Sweater first. Not only did it look great, but he was wearing it everywhere. When he suggested I get something for me as a holiday gift, you guessed it: I got a lightweight Better Sweater too. Just like the Bett... Read Moreer Sweaters, I got a medium---even though much of my Patagonia gear is small---to have layering room. This one's no different, and the medium is perfect. My husband even commented on how good it looks on me. He's now thinking of getting another lightweight Better Sweater in the color I got.
Impeccable Quality. Narrow shoulders
As usual, Patagonia provided incredible quality and outstanding craftsmanship. I just wish they cut roomier shoulders. My rather normal, if not slightly broader shoulders, are hard to fit sometimes, but longer arms and a wider shoulder fit would be more roomy and comfortable. Patagonia may not fit me so well but I can't stop snuggling up in it... Read More anyway.
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