We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
For more information, please see our FAQs.
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Is tis really a zippered sweat shirt?
Unattractive. Flat grey color and fabric of questionable quality - definitely not as expected for the price tag. Returned without even trying it on.
Thank you for the feedback on our Women's Lightweight Better Sweater Fleece Jacket. The material that our Better Sweaters are made of will almost have a knit feel on the outside with a fleece on the inside, not quite sweatshirt material. Nonetheless, we're sorry to hear that it did not work out. Feel free to reach out to [Customer Service](https://help.patagonia.com/s/) so we can figure out what you were intending on using the jacket for, and find you a good alternative.
I LOVE everything about this jacket! It is just like the better sweater, only thinner. I was hoping it would be a lighter version of that jacket and thats exactly what it is. It is true to size and is true to the slim fit description, but its not too tight by any means. Im 53 and 123 pounds. Its very flattering, I love the dark blue color that I go... Read Moret. I want another one!
The perfect fit
For years, I have been searching for a better sweater-type fleece that wasn't a better sweater. I have broad shoulders but a slim waist and the original better sweater was just too boxy for me. But this is perfect. The fit is more narrow in the waist. The sleeves are the perfect length. Actually, it's just perfect.
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