We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
For more information, please see our FAQs.
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I love this hat. I love that it's made out of recycled materials and it does what a hat needs to do without being too flashy. My only complaint is that the strap does need constant adjustment. Perhaps a buckle would make things easier. I currently have really short hair so it's not an issue, but I definitely see myself reaching for a safe... Read Morety pin once it starts to grow out again.
Ive had this hat for nearly 6 months and its holding up well. Its lightweight and seems durable enough. My only issue is that the strap works itself loose and I find myself having to tighten it fairly often.
Hi Joshua! We really appreciate you taking the time to share this feedback with us. We're really sorry to hear the way the strap doesn't stay tight and that you're constantly having to adjust it. We've passed this along to our design team so they can look further into it. Your satisfaction is always guaranteed so if begin to be unhappy with it you're welcome to [return](https://www.patagonia.com/returns.html).
This is the most comfortable hat I have ever purchased. I am picky when it comes to the fit of hats. Most are too tall or too short, brim too large, sizes too tight. This hat was comfortable on day one and has only broken in to be more comfortable in time. I have worn the hat fishing on humid days and it is not overly warm or suffocating. It is sof... Read Moret, breathes well, high quality, and has broken in perfectly. I'll be ordering more colors soon.
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