We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
For more information, please see our FAQs.
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How is it Lo Pro?
Ordered the Fitz Roy hat. Love it but it fits like a bucket on my head. Sooo I ordered this Lo Pro hat. There is NO difference between them. None. Its a really nice hat just wish it fit better than it does. I've been a customer for 25 years. Expected more from Patagonia.
Hey there, thank you for the review! If you're referencing our Fitz Roy Scope LoPro Trucker Hat, you're correct, the dimensions will be exactly the same. We're sorry that it's not working out for you! Reach out to [Customer Service](https://help.patagonia.com/s/) so we can send over some measurements and find you a hat that fits well.
Perfect low-key trucker profile
I've been avoiding the trucker hat trend for 15 years because I knew a "regular" one would look funny on my head. Patagonia delivers as promised a just-right low profile trucker that looks amazing on my noggin...! High quality as always. Looking to get one with a different logo/color for all of my modified trucker hat needs.
There is nothing LoPro about it.
I purchased this cap because it was supposed to be a lower profile but it isn't. Its a normal size cap. Its a nice cap but not low profile.
We are sorry to hear that this wasn't what you had expected and appreciate the feedback. If you'd like to [send](https://www.patagonia.com/returns.html) this back to us, please feel free to do so.
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