We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
We Guarantee Everything We Make
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
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A review of socks? These are great!
The 'lightweight daily' merino fabric is terrific. These feel much better and more 'positive' underfoot than the performance merino. I'm not sure why, but the fabric allows you to feel more when running and working out. I would recommend these over the performance style for trail running & workouts.
Between sizes? Go down.
I used to wear a L in the old lightweight merino sock, though I found the sizing wildly undependable across different styles. I loved the sock except the top elastic was too tight and dented my leg a lot. This new version runs bigger (I'm shoe size10.5) and I need to exchange for a M. The top has more give and the weight seems about the same. ... Read MoreThey seem well made, just wish the toe seam were completely smooth instead of having slight lumps at the ends. Going to give them a try.
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