We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. If you have any questions about your order, you can reach out to our Customer Service team and we will be happy to help.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
We Guarantee Everything We Make
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
For more information, please see our FAQs.
I was thrilled to find out that Patagonia now makes rain covers for their backpacks. I had a North Face one for my 32L Patagonia pack for years and when it gave out, I bought a replacement. The quality of the North Face replacement was miserable. So I was thrilled to find Patagonia now made their own. It seems, though, that ones pack must be full f... Read Moreor it to fit. I can’t get the toggle to tighten to fit when the pack is less than full. But it does its job well and I am pleased to have it.
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