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Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
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If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
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Color is very flattering
I have three of these jackets, two of which are embroidered with my office logo. I work in a busy OB/GYN office and the air conditioning is always on. I am able to wear it throughout the day without overheating. I ordered the jacket in a size medium, I am 52 and 97 lbs, but wear scrubs and undershirt on so I wanted it to fit loose but not too big a... Read Morend it fits good. The other is my go to jacket for weekend excursions. I would definitely recommend this jacket.
I am 5'10" about 145 pounds. I have long arms and fairly broad shoulders and the Large fit me perfectly. This is a slim cut coat, but I love that because usually when I get a Large, it is long enough in the arms, but it's too boxy. It is still big enough to wear a long sleeve shirt underneath. The Marble Pink is such a beautiful colo... Read Morer. I am hoping it is fairly wind resistant, but it looks like it is!
cozy but not as warm as expected
I was surprised that this sweater was not as warm as I anticipated. I owned a Columbia fleece zip up jacket but wanted something thicker with a long sleeve shirt underneath This fleece is bulkier but not that much warmer. I'm talking about 50-60 degrees F in Socal, not cold temps at all. I've tried this hiking but the wind cuts through it... Read More. Overall, I felt like this fleece is just popular but not that warm! for size, XS fits 110 lb, 5'1.
I loved this sweater at first. That’s was until I washed it and it shrank now it’s too tight. The sweater itself is great. Keeps you warm, nice and light.
Hi Mariana, we're sorry to hear your jacket has shrunk. We recommend washing this jacket in cool-cold water with a gentle detergent and drying it on a low heat setting to avoid shrinkage. If you're unsatisfied with your jacket because of how it now fits, feel free to [return](https://www.patagonia.com/returns.html) it under warranty.
Low Quality for Price
I received this jacket as a gift, and although the jacket was very warm and versatile, it ended up being a lot lower quality than I expected from Patagonia. The jacket started to pill after just two washes and was impossible to get rid of. When I brought this to the attention of our local store, they said it was due to "aging" on the mate... Read Morerial, despite my experience starting almost immediately with the jacket. It could've been more prominent with the black color, but after speaking with multiple friends who also had this jacket, they were all having the same experiences! I was very disappointed in this jacket and my overall experience with Patagonia, especially with their Ironclad Guarantee.
Hi Jackie, we're so sorry to hear about your experience. We're more than happy to help you exchange your Better Sweater Jacket as a warranty return. You can begin your return here, https://www.patagonia.com/returns.html.
I bought this jacket while in Colorado on a ski trip. It kept me warm while hiking in Breck with just a t-shirt under! It’s cute and stylish and goes with everything! I’m 5’6 and 170 pounds and the large fit perfect. Usually I’m a medium but I guess these run small. I love the birch white even though it’s more grayish. Definitely recommend.
Tight arms, itchy seams
I think the Better Sweater runs true to size; I'm usually an L and found it to have a body-skimming shape but to have enough room for my bust and hips (36G, 44 inch hips). I did think the arms felt tight, especially if you have to move them around (rather than just standing still). I think this is due to the seam being too tight under the arms... Read More. Even though it fit everywhere else, the arms were just too snug everywhere, and I could only fit a short sleeve tee underneath. The serged seam at the top of the collar was also really itchy and tightly sewn. It really irritated my neck and felt rough to the touch. Not at all what I want on my neck when I'm feeling cold! My husband got me a Patagonia graphic tee in the same size and there is literally more room in the arms in the tee than in the Better Sweater. I did love the pocket lining which was very soft! The outer fabric felt rough (perhaps due to the color Hawthorne Blue being heathered/marled) and strangely compared to my husband's Better Sweater this almost felt like factory seconds because of the tight rough seams and rough fabric. It is warm, which is great, and I was pleased with the length and the overall shape, but sadly this was not a keeper for me.
Hi Erinea, thank you so much for taking the time to write us such a detailed review! Feedback like this is crucial to improving products for future season so it's much appreciated. Your satisfaction is always guaranteed so you're welcome to [return](https://www.patagonia.com/returns.html#searchterm=return).
Warm, stylish and comfortable
This is a great outer or base layer for me so I like it on the tighter side. I love that it is warm and well fitted for a base layer or just as a jacket with jeans. I has to size up one size and the arms and length get much longer the larger the sizes, but The medium works great.
Can't have too many
This is my third Better Sweater, a multi-use clothing item. I have brown, dark green, and light blue sweaters and have received many compliments. The sweaters can be dressed up with silk scarf or dressed down to wear hiking in cool weather under my puff jacket. As expected with a Patagonia product, they hold up well and keep their shape. I wear the... Read Morem year round, great for cool summer evenings in cooler climes.
What better way to stay warm?
This is probably the 7th Better Sweater in the household, both new and Worn Wear. Its warmth to bulk ratio is outstanding and makes it the perfect piece on warmish days to walk dogs, do yard work and simple move from pub to pub. Thanks for all you do for us with your clothing, and for the environment with your incredible support for environmental c... Read Moreauses. Truly, you are heads and above the other outdoor equipment and clothing companies.
Warm and stylish but clings
A well made garment. Sleeves are a bit on the long side. I enjoy wearing it but dislike putting it on over a cotton long sleeve top because it is so clingy. This is a real problem with the garment. The sleeves get hung up and it takes forever to get them adjusted so I am comfortable. This is a draw back and should be addressed in my opinion.
Beautiful comfortable sweater
I've had my eye on this sweater for a while, and finally decided to get it for myself (bought one for my mom last year and she loves it). It's so warm and comfortable, but still has a nice, chic look to it. So it's great when you want to be cozy, but need to be more dressy than a hoody would allow! ;) Also great for wearing layering ... Read Moreat the office, where it's always cold!
Everyone knows about how great Better Sweaters are. We ordered some as a Holiday gift for our employees. We had a major shipping issue and Patagonia's customer service team went above and beyond to help our company get this sorted out. Thanks to many of you but ini particular Emma who was a legit rockstar for us.
Jacket is to small
I even ordered a size up from what I normally wear since they say slim fit and it still does not fit.
Hi Rosanna, thanks for taking the time to write us a review! We're really sorry to hear that the jacket didn't fit quite right. Your satisfaction is always guaranteed so you're welcome to [return](https://www.patagonia.com/returns.html).
Disappointed in the fabric ,
Disappointed in the fabric , the zipper appearance and the fit
Hi Jeanne, thanks for taking the time to write us a review! We're really sorry to hear about the disappointment. Your satisfaction is always guaranteed so you're welcome to [return](https://www.patagonia.com/returns.html).
Fantastic Sweater Fleece and Service
This is a fitted fleece jacket. I am 5'9" and 125 lbs. I don't like things clingy, so I purchased medium. It is still fitted, and the sleeves are nice and long. It keeps me very warm. My 79 year old mom liked it, too, so I have purchased one for her.
Nice and warm but runs very small
The better sweater is a nice staple to have in your closet but beware it runs small! I’m 5’ 8”, 145 lbs and always a medium. This was so tight and the sleeves were short. My 13 year old who is 5’ 3 and 120 lbs even felt it was snug on her. I got the large and we both wear it!
Rename to: the BEST Sweater
I purchased a quarter zip better sweater for my husband last Christmas. I found myself wanting to steal it so had my eye on a full zip for me for a while- difficulty was in figuring out which color! I really love this jacket- it's easily a sweater on chilly winter days (Michigan) or cool fall mornings (Oregon) and an all around soft, comfy, fi... Read Moretted item that I love to wear! In case you were wondering- I decided on navy. :)
Very Frustrated with this product. I love the color, the fit, and the style. But when you wear it with anything short sleeve you can feel the seams all the way down the arms which make it very itchy. I am afraid I will have to return it. But I am not happy that Patagonia does not offer free returns for as much as their items cost. So I guess I will... Read More have to start a return and pay for return fee out of my own pocket.
Hello Jane, we're sorry to hear the sleeves are itchy. We do ask that our customers pay for the return shipping, except when it comes to exchanges. We'd be happy to honor free shipping on this return for you today, but please note that we are only able to do so for US orders. We've sent you an email with further instructions!
My new favorite Patagonia. Lined pockets keep your hands toasty and fit/design/function is spot on. True to size: as this is a slim fit, size up if you want to layer, otherwise expect it to be snug. I am 5’7 and about 145 and wear a small in regular fit for Patagonia and prefer a medium in slim fit (I have one better sweater in a small as well but ... Read Moreit is snug with no room for layers.) Love this jacket!
I love this sweater!
I’m 5’5”, 145lbs, a size 6 bottoms/ dresses and typically a small shirt. I bought a medium and it fits perfectly. Fitted, but still with room for layering. It’s so soft and cozy. I can wear it to work over my scrubs and still look professional. I wore it outside in 40ish degrees and still felt it was warm enough. Good for fall and early winter.
Stylish sweater, will keep you warm in moderate weather. Accidentally put in dryer once and the sweater is now a piling disaster. Ever since that mishap, the piling has just gotten worse. Expected better quality from Patagonia.
Hi Brandy, thank you for your feedback! We’re very sorry to hear about the pilling that has appeared on your sweater! I would recommend using a sweater shaver or sweater stone – these tools will remove the pilling and help your Better Sweater to look brand new again. Of course, you are also welcome to initiate a [return](https://www.patagonia.com/returns.html#searchterm=return) on that item if you’d like.
bought a second one because I wear it so much
perfect temp inside the hospital professional looking slim cut for work inner pockets hold a ton of stuff including an ipad mini I get compliments almost daily. seems a bit expensive before buying but definitely no buyers remorse— worth it once you try it and it becomes a necessary part of your uniform
Not just better...best
The better sweater is a perfect combination of styling and function. Great for these cooler Autumn days and nice enough to wear out to casual events, especially if your like me and don’t do the “dress up thing”. The light balsamic is a beautiful rich color. I like the slim fit.
Love this sweater I always run cold and this sweater keeps me warm with out a long sleeve. Just a shirt a a tank top and my sweater and I’m perfectly warm. I don’t live in a cold area but I am always cold finally a simple sweater I can wear and it keeps me cold. I order a second one a few days after
This jacket is quite slim. I ordered an xxl and it was tight on my size 14 frame. It really needs a double zipper!
Hi Patricia! Thank you for taking the time to share this feedback. We're sorry to hear about the disappointment with the fit, please note that this particular item is a slim fit. With that being said, your satisfaction is always guaranteed so you're welcome to return it to us. We'll reach out to your directly with some further assistance!
Cozy + practical for daily wear
this is my added layer when feeling chilly around town, at home or office, traveling. it adds a professional touch during work presentations. i originally ordered size XS first but the arms + torso were too short and the shoulders too tight. i returned and bought a S and it fits great, albeit a little baggier but still just as comfy. i'm 5&#... Read Morex27;8" and 115 lbs.
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