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Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
For more information, please see our FAQs.
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Sleeves seem long and narrow
Im 58 and weigh 175 lbs. I dont lift weights so my arms arent huge to give reference to my next bit. I gave this a 3 star review mostly because the sleeves are way longer than my arms and seem especially tight. My fleece jacket I have from Patagonia isnt like this so Im not sure if all the sweatshirts are like this or just the one I happened to ord... Read Moreer. However, the length and width of this sweatshirt fit just right. The material is a bit thick, but very comfortable
I'm typically not one who spends $80 on a sweatshirt. However, knowing the quality and comfort of Patagonia products, I gave this hoodie a go. I bought the Gray hoodie and it was one of the best decisions I've made. It is warm, comfortable, fits perfectly, and has a great design. I usually wear it to school or casually, but it definitely ... Read Morehas the potential to be used for outdoor endeavors. Spend the money, you only live once!
Sleeves are too long for a small I’ve had multiple hoodies from Patagonia before and the sleeves were not as long as they were for this hoodie. I ended up returning the item and I hope they go back to the old sizing.
Hi Christopher! Thank you for your feedback. We're sorry to hear the sleeves were too long for you on this item. If you'd like to initiate a return, you are welcome to do so [here](https://www.patagonia.com/returns.html#searchterm=return).
I was initially worried about the hoodie being like the typical ones that I buy where they pill up and get loose threads after the first wash. I was pleasantly surprised to see that the hoodie has a very durable, high quality feel to it. The interior isn't going to blow your mind, but it's very soft and comfortable.
Big guy. Bad fit
I have been buying 2-3 hoodies a year and they have always been my favorite. I’m a big guy and a 2X has always been a perfect fit. Not sure what happened this year? Change in material? Very very tight around arms and neck. Disappointed to say the least when you spend this much money on a sweatshirt
Thanks for your review and we're sorry to hear you're disappointed. As we want you to be satisfied with your purchase, we definitely understand if you want to return the hoody due to the fit. We went ahead and emailed you with instructions on how to return that just in case you need them.
5’8” 155lbs (male) ordered a small fits true to size a little right around the neck doesnt stretch much if at all. Shrunk about 1/2in after 1 wash. Would recommend ordering a size up if you want a baggier fitting look. More wind resistant than you would expect. All in all good product
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