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Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
From May 5th 2021, you will no longer receive paperwork inside your Patagonia order. We are making this change to reduce the amount of paper we use. You can still find all of your order information, and an invoice, in the shipping email we send you. To return an item, please visit the instructions on our returns page.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
For more information, please see our FAQs.
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I am super picky about my booties, I hate booties with thick soles and you loose the feel your board. I was hesitant at first to try these because I did not know much about them but I knew Patagonia makes great stuff so I gave them a shot. I was super stoked by how well they fit and how comfortable they were. They were warm, comfortable, and I coul... Read Mored still feel my board. I will for sure be buying another pair when these wear out.
Much like the other reviews i find these booties to small. They cramp my toes leaving them numb and painful. I hoped they would stretch a bit after a few sessions but that hasn't happened. Its a shame Patagonia don't have a free returns option as ordering a size up to be safe is recommended.
Should ordered one size bigger, but still they do the work
I am 8-9, they told me the booties stretch after a while.. I ordered an 8, and they are a bit small for me... I guess with a 9 would be a perfect fit (they look smaller when you get them, but they fit if you make an effort. I like the hard soles, walk through stones with no problem.
DA. BEST. Almost.
Kept my toes warm and secure. Never had any problem taking off or putting on due to the great flexibility of booties. my only concern is how Patagonia measured their velcro strap, like 4 inches too long dudes. The simple fix was to twist the strap down to size, which then caused no further problems.
A bit too small
I wear shoe size 11, and this product runs very small. ordered size 11 and fits like size 8 or 7. This is the second pair I ordered and I'm thinking either the booties keep getting accidently switched at the manufacturer or the sizing is way off.
Hi David. Thank you so much for the review. We are sorry to hear that fit didn't work out for you. If you haven't used them in the water you can send them in for a [return](https://www.patagonia.com/returns.html). If you have worn them in the water to see if they stretched after use please reach out to our [customer service team](https://help.patagonia.com/s/) to discuss your options.
Warm but take forever to dry
Decent booties, fit good when sized up half size or so, but like their wetsuits they take FORf'inEVER to dry. Ran them on 6 cycles on my snowboard boot dryer and they still aren't dry (two days after use). Never seen a neoprene that holds water like these, I think the smell will do them in before the neoprene gives out.
Hi Justin, our Yulex suits do take some extra care. Please follow this link for care instructions to keep your Yulex in the bets shape possible, https://www.patagonia.com/on/demandware.static/Sites-patagonia-us-Site/Library-Sites-PatagoniaShared/en_US/PDF-US/Patagonia_wetsuit_care.pdf.
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