Due to COVID-19, carriers are expecting to be much busier this holiday period. Place your order early to avoid potential shipping delays.
Order before 12.00CET on December 16 for guaranteed on-time Christmas delivery with Standard Shipping.
Order before 12.00CET on December 18 for guaranteed on-time Christmas delivery with Express Shipping.
Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
We Guarantee Everything We Make
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
We can now ship to all countries across Europe. Please rest assured that our delivery partners are applying strict hygiene and social distancing measures, for their own safety and yours. Depending on where you live, it may take slightly longer than usual for you to receive your order.
For more information, please see our FAQs.
Isn’t wearing well
My son loves the lightweight nature of this sweatshirt, but it isn’t wearing well. Within two weeks the cuffs on sleeves and the bottom of the sweatshirt at balling up. Quality is not good. Disappointed in this Patagonia product.
Hi Nikkole! We're sorry to hear about your son's sweatshirt. Feel free to start a return [here](https://www.patagonia.com/returns.html#searchterm=return).
Purchased an XL as a gift for my 13 year old niece. Would likely fit my 8 year old niece. Disappointing!!
We are sorry to hear about the troubles with sizing. If you'd like to process an [exchange or return](https://www.patagonia.com/returns.html#searchterm=return), please reach out and we are happy to [help](https://www.patagonia.com/customer-service.html#searchterm=contact) ease the process. Thanks for the feedback!
i ordered size 14-16 for my 13yrs old daughter. The shoulder size was little bigger for her but other than that (arms, length), it was too small for her (even she is skinny). So if it the correct size of XL, this XL matches 10 to 11yrs old kids, not for 14 to 16yrs.
We're sorry to hear this item didn't work out for you! Please note that your satisfaction is guaranteed. If you would like to initiate a return or exchange, you may do so [HERE](https://www.patagonia.com/returns.html#searchterm=returns).
I LOVE Patagonia but I’m disappointed in the quality of the two Kids' Lightweight Graphic Hoody Sweatshirts I bought in Forge Gray for my boys. Even though the material is soft, both are pilling quite a bit after only wearing three to four times. Clothing for children needs to be more durable.
Thank you for taking the time to provide your feedback! Please note, your satisfaction is guaranteed on all items. To start a return on those items, please visit our [Returns Page](https://www.patagonia.com/returns.html#searchterm=return).
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