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Returns and Repairs
Unsure of your size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.
We Guarantee Everything We Make
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
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For more information, please see our FAQs.
Soft, toasty socks
The week of Thanksgiving brought cold temperatures to San Francisco, and I needed more winter socks. I am not a fan of the cold, and unfortunately my current flat is only one floor off the street...it makes a difference at this time of year. But these socks truly help. They are soft, dense, and warm; I also really love the blue color. Thank you, Pa... Read Moretagonia!
I am amazed how warm these keep my feet. I have to write a review was my first thought. They are much warmer than much thicker woolen socks, super comfy, there is zero itch. I am a Thermal Engineer and I am blown away by how they made these reasonably thin socks insulate so well.
Perfect for Cold Feet
Every winter, my family has to hear me whine and complain about my cold feet. While the rest of my body is warm, I seek refuge for my feet in 2 layers of socks and slippers, between my partners legs, under blankets, or under a warm dog belly. These socks are so warm and fabulous that my family and pets were spared and I could even go without slippe... Read Morers. Thank you for finally making winter bearable for everyone involved!
Deeply disappointed by these socks. I bought them after a move to New England — I was in desperate need of thick, warm wool socks. I loved these — they looked good coming out of my boots, they were so soft, and they kept my feet warm. And they’re sustainably sourced to boot. I bought three pairs. Unfortunately, after less than one month’s use, al... Read Morel three pairs have developed holes in the toes. I know Patagonia offers repairs, but sending these socks for repairs every month just isn’t feasible. So sad.
Hi William. We're sorry to hear your socks have developed holes in the toes. We understand this is disappointing, so please feel free to return them back to us under our [Ironclad Guarantee](https://help.patagonia.com/s/article/Ironclad-Guarantee). We've emailed you with all the necessary instructions.
Poor quality Stitching started to
Poor quality Stitching started to unwind after first time wearing.
Terry, we're sorry these socks aren't holding up and we'll be happy to [help](https://help.patagonia.com/s/) you [return](https://help.patagonia.com/s/topic/0TO1L0000002yyTWAQ/returns-exchanges) them under our [Ironclad Guarantee](https://www.patagonia.com/ironclad-guarantee.html).
Socks are small
The socks I received were of good quality, but purport to be size 9-12 and are VERY small for a size 11 or 12 foot like mine. I'll have to send them back.
We're sorry these were too small! We've emailed you a free UPS shipping label so you can send them back at no cost. Thanks very much for your review.
They Wear Like Iron. (That's a good thing.)
I don't know if that expression (something wearing like iron) still has currency, but I was gifted by my daughter last Christmas with a pair of these socks (it's now 10 months later). I'm a weirdo who wears these like house slippers (no shoes or slippers over them) every single day (I work at home), even during the hot Atlanta summer... Read Mores (they are not scratchy and do not make my feet hot) -- and they have held up beautifully. No holes or signs of wear. Top quality. I plan to ask my daughter for another pair this Christmas, so I won't have to go barefoot whilst they're in the wash. For my purposes, they're amazing.
Definitely wouldn’t buy again
These socks simply fall off all day, I’ll only be wearing them at home now.
I'm sorry to hear the socks don't want to stay on. You are more than welcome to return the socks [here](https://www.patagonia.com/returns.html#searchterm=return). We just ask that you wash them prior to sending them in.
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